Job Title

**Customer Support Agent - Directory Assistance** We are seeking a highly motivated and bilingual individual to join our team as a customer support agent in the directory assistance department. In this role, you will be responsible for providing top-notch customer service and support to our users. Job Description: As a directory assistance representative, you will be answering calls and providing services such as directory assistance, international call transfers, and emergency call forwarding. You will also be performing various tasks simultaneously, such as searching databases and taking notes. Qualifications: To be successful in this position, you must be fluently bilingual in English and French, with excellent oral and written communication skills. You should also possess strong multitasking abilities, attention to detail, and a genuine desire to help others. A high school diploma or equivalent is required. Benefits: We offer a comprehensive benefits plan after six months of service, including medical, dental, and life insurance, RRSP contributions, and significant discounts on insurance and telecommunications products and services.