Job Title

We are seeking a Customer Manager to join our Service team.This is an excellent opportunity for an individual to bring their HVAC or plumbing expertise into a customer-focused role. Whether you're a seasoned technician ready to step off the tools or a leader in the trades looking for a new challenge, this role lets you apply your technical knowledge, communication skills, and service mindset in a well-established and trusted company.The Customer Manager is a middle-management role focused on managing a portfolio of customer accounts, ensuring both customer satisfaction and the profitability of work performed. This position also oversees a team of technicians, with responsibility for performance management and delivering high-quality service that supports long-term customer relationships.Build Strong Customer Relationships: Provide Technical Guidance: Offer consultative services to help customers plan for and prioritize work. Identify recommended improvements and assist with long-term asset planning.Prepare clear, timely, and accurate quotations to support informed customer decisions.Ensure Quality and Compliance: Support Field Team Performance: Provide support and guidance to technicians. Plumbing or HVAC/R technical knowledge.Strong time management and organizational skills, with the ability to prioritize competing priorities effectively.Previous leadership experience in managing and developing teams is considered an asset.Retirement plan with company contributions to help secure your future.Social and team-building events we work hard and play hard!Service awards to recognize milestone years of dedication.Opportunities for training and professional development.Be part of a well-established company with a strong reputation in the mechanical services industry.Established in 1977, Lowe Mechanical Services is a customer service-focused company, a value that has fueled extraordinary growth over the past four decades. Our success is evident as Lowe Mechanical Services has become an industry leader in commercial and industrial refrigeration, mechanical, plumbing, electrical, and building controls.