Job Title

Overview ''> Do you have excellent listening skills and the ability to multi-task? If you have a genuine desire to help others and are looking for a career entirely focused on customer service, then this opportunity is ideal. ''> As a bilingual directory assistance agent , your role will be to provide support to users of the network. This position is perfect for someone with excellent communication skills and the ability to provide clear and accurate information. ''> Key Responsibilities: ''> ''> Answer calls and provide directory assistance services; ''> Perform various tasks simultaneously, including searching in the computerized application and taking note of required information; ''> Demonstrate rigour in adhering to established objectives and procedures; ''> Offer courteous and professional service and support at all times; ''> Identify and communicate irregular situations when necessary. ''> Requirements: ''> To succeed in this role, you must meet the following eligibility criteria: be available to work full-time Monday to Sunday, 7:00 AM to 11:00 PM Atlantic time; reside near the work location to commute every work day; and be fluently bilingual (English and French) with excellent oral and written communication skills. ''> You will also require typing speed of 30 words/minute, the ability to multi-task in a computerized environment, and excellent attention to detail. ''> A high school diploma or equivalent is also essential.