Job Title

Job Description: Bilingual Customer Support ''> Directory Assistance Representative ''> This is an exciting opportunity to join our team as a bilingual directory assistance representative. In this role, you will provide support to customers across Canada, utilizing your excellent communication skills and ability to multi-task in a fast-paced environment. ''> About the Role ''> ''> You will answer calls and provide directory assistance services, including international call transfers and emergency call forwarding. ''> You will perform various tasks simultaneously, such as searching for information and taking notes. ''> You will demonstrate rigorous adherence to established objectives and procedures. ''> You will offer courteous and professional service at all times, meeting quality standards. ''> You will identify and communicate irregular situations when necessary. ''> ''> Requirements ''> ''> Fluency in both English and French with excellent oral and written communication skills. ''> Able to work full-time Monday to Sunday, 7:00 am to 11:00 pm Atlantic time (with potential night shifts). ''> Reside near the location to commute every work day. ''> Typing speed of 30 words per minute. ''> Ability to multi-task in a computerized environment. ''> Excellent attention to detail and a genuine desire to help others. ''> ''> Benefits and Perks ''> ''> Competitive salary. ''> Night premium and weekend premium. ''> Exceptional work environment with relaxation areas, gym, and games room. ''> Fully paid training. ''> Complete benefits plan after six months of service. ''> ''