Full job description As a Customer Support Representative, you will be the primary point of contact for our customers, providing exceptional service and assistance. You will address inquiries, resolve issues, and ensure a positive customer experience. Respond to customer inquiries via phone, email, and chat in a friendly and professional manner. Maintain an in-depth understanding of our products and services to provide accurate information and support. Record customer interactions and feedback in the customer relationship management (CRM) system. sales, technical support) to resolve complex issues and improve processes. Feedback: Collect and report customer feedback to help improve products and services. Training: Participate in training programs to enhance product knowledge and customer service skills. Experience: Previous experience in customer service or support is a plus. Proficiency in using CRM software and other relevant tools. May work in an office setting or remotely, depending on company policies. Flexible hours may be required to accommodate customer needs. Job Types: Full-time, part time
Job Title
Client Support - Customer Service Rep