Job Title

Department: People & CultureReports to: L&D ManagerLocation: Remote with in-store support; travel requiredJob Purpose / Summary As a Learning and Development Specialist at JD Sports Canada, you are responsible for shaping the employee journeyfrom onboarding to ongoing development. You build, manage, and implement impactful learning resources that equip our teams to deliver excellence on the sales floor and behind the scenes. This role partners closely with key retail and corporate teams to support employee growth, drive performance, and ensure consistent brand training across the country.Key Responsibilities Manage and continuously improve onboarding programs for all new retail employees.Design, create, and distribute foundational training tools, guides, and resources.Collaborate with cross-functional teams (Procurement, Property, HR, Recruitment, Store Operations, etc.) to align training initiatives with business needs.Partner with retail leadership to identify skill gaps and learning opportunities for current employees.Support New Store Openings (NSOs), including onboarding coordination and training program execution for full new hire teams.Facilitate learning experiences through digital platforms, in-person sessions, and hands-on training.Support leadership development by creating tools for succession planning and ongoing coaching.Track training participation and effectiveness using KPIs and feedback surveys.Ensure learning tools and communications are updated, brand-aligned, and accessible.Provide on-the-ground retail leadership support and store visits to coach and deliver training directly.Assist with the rollout of e-learning modules or LMS integrations.Key ProjectsOnboarding program development and optimizationFoundational training material for all store-level rolesNSO training and onboarding programsDevelopment of leadership support tools (e.g., 30/60/90 plans, 1-on-1 templates)Roles SupportedStore ManagersAssistant ManagersBack of House Managers & CoordinatorsVisual ManagersSupervisors & Associates (Sales Floor and BOH)Tools & PlatformsGoogle Workspace (Docs, Sheets, Slides, Forms, etc.)Microsoft (Word, Excel, Powerpoint etc.)Adobe (InDesign, Acrobat)DayforceCanva (or other content creation tools)Learning Management System (Articulate)Skills and CompetenciesSoft SkillsStrong communication and interpersonal skillsOrganizational and time management excellenceProblem-solving and adaptabilityAbility to build relationships across functions and levelsConfidence in facilitation and public speakingAttention to detail and a proactive mindsetCollaborative team player with a growth mindsetTechnical SkillsProficiency in Google Suite, Microsoft and AdobeComfort with digital tools, learning platforms, and communication systemsWork EnvironmentRemote-based with scheduled in-store support daysNational travel required, including store visits and New Store OpeningsKPIs / Success MeasuresNew hire turnover rate (30/60/90 day)Onboarding program satisfaction and feedback scoresCompletion rates for training modules or SOP deliveryTimeliness of project completion (e.g., NSO readiness)Reduction in knowledge gaps (measured via manager feedback or assessments)