Job Title

Position Title: Senior Inside Sales/Order Desk Location: Cambridge Duties Receive order inquiries from Sales Reps or directly from customers via phone and email. Ensures all inquiries receive prompt responses. Responds immediately to customer inquiries/information needs and provides positive, courteous service to customers; answers questions regarding product line, prices, and delivery times. Work with several key accounts and act as main contact point for existing customers. Effectively resolve customer issues/concerns and develop and maintain excellent rapport with customers. Prepare and process customer orders using ERP system. May be required to compute price and confirm inventory. Review and verify order information for accuracy and completeness. Utilize ERP system and ensure that all pricing and arrangements are properly applied to orders. Look up customer orders/invoices/pricing etc. through the ERP. Work with purchasing as required to ensure appropriate product levels are maintained and managed on a timely basis. May request the sourcing of new products and the pricing of such products in order to fulfill customer quotations. Ensure reorder reports are closely monitored to ensure proper inventory is on hand to meet customer order requirements at all times. Communicate with warehouse staff to confirm inventory on hand and order status, particularly for rush orders. Daily duties require strong communication skills when interacting with customers, warehouse, purchasing, outside sales representatives and credit departments. Review the monthly sales targets at month end to ensure sales goals for the team are on track. Follow up on open order reports. Escalate with sales representatives as appropriate to push for outstanding order product delivery when possible. Works with the Credit Department to establish new accounts; assists customer in preparing and processing credit/financing arrangements paperwork. Prepares returned goods paperwork, including original purchase order, copies of invoice and packing list and completes Returned Goods Authorization and forwards to Accounting. Placing Orders to Suppliers. Submits sales activity and forecast reports to Sales Manager; provides briefings to Sales Manager as necessary or as requested. Performs any other duties as assigned. Provide guidance to other team members based on experience and seniority. Physical Demands/Working Conditions Extensive oral communication with customers, management, and coworkers is required. May involve sensitive communication with irate customers. Most duties are performed in a general office environment. Sitting, standing, and walking throughout the work day, with some choice as to the timing and duration of each. Frequent phone and email use. Skills and Experience Minimum 5 years of experience in Sales/Business Development is needed. Post high school courses in customer service, sales, or business is needed. Excellent multitasking skills and the ability to work with constantly changing priorities. Customer service focus. Strong communication skills and the ability to work well with a range of people. Ability to understand and utilize basic mathematical calculations. Efficient Computer Skills.