Job Title

We are looking for an experienced Senior IVR/NLU Developer to join a transformative cloud migration initiative focused on modernizing contact center technologies. This role will lead architectural planning, oversee the integration of Natural Language Understanding (NLU) components, and guide a team of developers through the design, development, and deployment phases. The position is hands-on in leadership80% focused on team management, architecture review, and solution quality, with 20% focused on coding and implementation.You will be instrumental in transitioning legacy IVR applications from an on-premises solution to a cloud-based CCaaS platform using Nuance Mix, Genesys Cloud, Java, and Spring Boot, while operating within a Microsoft Azure environment.Key Responsibilities:Leadership & Technical OversightDefine and review the architectural vision and ensure alignment with overall project objectives and best practices.Lead the integration of Nuance Mix NLU with Genesys Cloud, ensuring smooth transitions and identifying potential roadblocks during planning and execution.Guide the development team throughout the full software development lifecycle, with a strong focus on code quality, maintainability, and scalability.Perform thorough code reviews for all developers, identify errors, refactor broken logic, and ensure adherence to design standards.Serve as the technical point of contact for integration discussions, flow behavior, and backend structure alignment.Design & DocumentationCollaborate with cross-functional teams including IT, product, and business stakeholders to validate solution feasibility and system limitations.Participate in early design phases to highlight risks or misalignments in conversational flow capabilities and platform constraints.Work with the backend engineering team to define input/output structures and produce detailed Data Access Documents for stakeholder approval.Deployment & SupportBuild and deploy voice applications across development, staging, and production environments.Provide overnight support for production deployments as needed.Act as a technical liaison during QA cycles to address edge cases and clarify expected outcomes in the conversational flow.Respond to internal team (Design, QA) and external stakeholder (Business, Product) questions regarding system functionality and IVR behavior post-development.Technical Stack & Tools:IVR & Conversational Platforms: Nuance Mix, Genesys CloudLanguages & Frameworks: Java, Spring BootCloud & DevOps: Microsoft Azure (knowledge of CI/CD pipelines a plus)Tools: Git, JIRA, ConfluenceQualifications:Must-Have:5+ years of professional experience in IVR/NLU development with a focus on contact center solutions.Proven experience with Nuance Mix, Genesys Cloud, and cloud-based NLU integrations.Strong backend development skills using Java and Spring Boot.Ability to lead code reviews and provide architectural direction to distributed development teams.Excellent problem-solving skills and the ability to diagnose complex issues across frontend flows and backend integrations.Strong communication skills, especially when interfacing with stakeholders across technical and non-technical functions.Nice-to-Have:Prior experience with CCaaS migrations or large-scale enterprise telephony transformations.Familiarity with conversational analytics, flow performance tracking, and tuning NLU models for accuracy.Knowledge of CI/CD pipelines, automated testing, and voice application deployment best practices.Experience mentoring developers or managing cross-functional development teams in an Agile environment.Why Join Us?Join a high-impact team working on leading-edge cloud contact center technology.Engage in a flexible, remote-first work environment with a collaborative and innovative culture.Opportunity to work on projects that influence how thousands of end-users interact with automated systems.Take ownership of technical architecture and mentor others while staying hands-on with modern tools and platforms.