Job Title

Job Summary: We are seeking a technically proficient and proactive IT Support Technician to join our dynamic team. You will be responsible for providing essential on-site IT support, ensuring the smooth operation of IT hardware, software, and network infrastructure. This role is critical for supporting our 50 end-users (managers, admins) and warehouse operations, with a focus on rapid problem resolution and system uptime.Key Responsibilities:Hardware & Software Support:Set up, configure, and deploy PCs, laptops, and necessary peripheral devices for users.Install, configure, and troubleshoot Windows OS and other required software applications.Deploy, manage, and troubleshoot printers, including Laser and Zebra printers.Provide hands-on support to users for all IT-related issues, resolving problems in a timely and efficient manner.Network & Connectivity:Check and troubleshoot network connections (LAN/WAN, Wi-Fi).Basic network troubleshooting, including understanding of IP addressing, protocols.Assist with changes related to network endpoints (EP).Device Management & Maintenance:Manage IT equipment in in-bound (receiving) and out-bound (shipping) areas.Perform routine checks and maintenance on IT equipment.User Support & Training:Respond to user-raised tickets and provide technical assistance.Assist users with understanding and utilizing IT systems effectively.Documentation & Safety:Maintain accurate logs of support activities and resolutions.Adhere to all safety protocols and use provided safety gear.Qualifications and Skills:Proven experience in an IT support role.Strong knowledge of Windows Operating Systems.Hands-on experience with PC and laptop hardware setup, configuration, and troubleshooting.Experience with printer deployment and support, specifically Laser and Zebra printers.Understanding of basic networking concepts (IP, TCP/IP, DHCP, DNS, problem-solving and communication skills.Ability to work independently and as part of a team.Customer-focused attitude.Nice to have:Knowledge of Linux operating systems.Experience working in an Amazon warehouse environment or similar logistics/fulfillment center.Familiarity with Warehouse Management Systems (WMS).Working Conditions:This role requires working on-site in a warehouse environment.Shift work: Monday to Friday, covering either a morning or evening shift.Safety gear will be provided and must be worn as required.