Job Title

Are you passionate about creating top-notch customer experiences and want to be part of a trusted, high-quality brand? Were currently hiring for a Customer Service Representative role on behalf of a leading manufacturer of premium quartz surfaces. This full-time, in-office position is a fantastic opportunity to work in a professional, collaborative environment with long-term growth potential. What Youll Do: Process purchase orders efficiently and keep customers informed with regular updates. Address customer inquiries related to order status, pricing, and shipping details promptly and accurately. Deliver responsive customer support and assist with troubleshooting product or service issues. Cultivate and maintain strong customer relationships through effective phone and email communication. Handle customer concerns and questions with professionalism, empathy, and a solution-oriented mindset. Manage and expand a database of prospective customers to support sales growth. Partner closely with the Sales Team to ensure all customer requirements are fulfilled. Oversee inventory levels and coordinate timely product transfers to meet demand. Proactively enhance the customer experience through attentive and personalized support. Maintain clear, professional communication across all channels and touchpoints. Take on additional responsibilities and tasks as needed to support team objectives. What Were Looking for: Proficient with Microsoft Office. Experience with ERP/ SAP Systems. Post Secondary Education or equivalent. Strong customer service skills. Excellent communication skills, both written and verbal. Highly organized with ability to work independently or part of a team. Ability to multitask and work in a fast-paced environment. Exceptional attention to detail and accuracy. What You''''ll Get: Competitive Salary: Earn between $50,000 $60,000 annually, based on your experience and qualifications. Enjoy the security of a permanent, full-time role with consistent weekday hours. Be part of a collaborative, on-site team where communication is seamless and support is always close at hand. Work out of our easily accessible facility in Burnaby, BC conveniently located near major transit and amenities. Join a company that values development and offers room to advance within the organization. Work alongside experienced Territory Managers and Warehouse Personnel in a supportive, fast-paced setting. Represent a company known for its commitment to quality, sustainability, and customer satisfaction. Receive hands-on training and ongoing guidance to ensure your success in the role. Our team is eager to connect with candidates who meet the job requirements. If this sounds like a fit for you, we invite you to apply today! Interested candidates can send their resumes directly to wsingh@na.drakeintl.com Since 1951, Drake International has been a global leader in flexible and permanent staffing, connecting people with the right roles at any career stage, both in Canada and worldwide. As a leading recruitment and HR partner, we collaborate directly with employers to bring you the best opportunities at no cost, ensuring a human-centered approach that helps everything work seamlessly. Drake International is an equal opportunity employer and champions accessibility, inclusivity and diversity in the workplace. We are committed to providing accommodation for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact your Branch Representative.