Job Title

IT Service Desk Professional Job Summary: We are seeking an experienced IT Service Desk Professional to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our customers. Key Responsibilities: Responding to customer inquiries and resolving technical issues Logging and tracking incidents and service requests Collaborating with other departments to ensure seamless service delivery Communicating effectively with customers to ensure their needs are met Required Skills: Technical Proficiency: Knowledge of operating systems, software applications, and hardware Understanding of network and security protocols Proficiency in using IT support tools and ticketing systems Problem-Solving Abilities: Analyzing and diagnosing technical issues Developing solutions to resolve incidents and service requests Thinking critically and adapting to changing situations Communication Skills: Explaining technical concepts to non-technical users Providing comprehensive documentation and updates Collaborating with team members and other departments