Key Responsibilities This role involves providing exceptional customer service to users of the network, answering calls and offering support in a timely manner. You will be responsible for performing various tasks simultaneously, including listening actively to callers'' requests, searching for information in the computerized application, and taking note of required details. Answer calls and provide directory assistance services, including international call transfer and emergency call forwarding. Demonstrate strong communication skills and offer courteous and professional service at all times.
Job Title
Customer Service Agent