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About usHere's your chance to build your career and let your expertise shine with the CSS Pension Plan, one of the oldest and largest multi-employer, multi-jurisdictional defined contribution pension plans in Canada. We are excited to bring this opportunity to you to be part of a significant transformation happening at CSS focusing on true member outcomes, enhancing that lives that we serve and can serve, and bringing a digital and design-thinking transformation to the pension industry.Pioneered in 1939, the Co-operative Superannuation Society (CSS), located in Saskatoon, Saskatchewan, provides its membership with pension, investment and retirement services. With $5 billion in assets, CSS Pension Plan serves 300 employers and 57,000 current and past co-operative and credit union employees across Canada, including over 9,000 retirees. In addition to administering the CSS Pension Plan, CSS supports and serves our co-operative industry by providing defined benefit pension plan investment and administrative services, pension and retirement income planning services, and expertise in these areas. About the roleWe seek a technically inclined, motivated, and conscientious person to join our team as a Member Services Specialist. The successful candidate will focus on serving our members by providing a range of member services in a manner that aligns with organizational strategic and business objectives, through a lens of member experience excellence and within the CSS Member Experience Framework.As a member of the Member Experience (MX) Department, you will strive to empower members and to support them through their entire pension and retirement journey. Your day-to-day work will include receiving and processing the broad spectrum of member inquiries and transactions (e.g., new accounts, new retirements, account maintenance, transfers and withdrawals, retirement income payments, defined contribution, defined benefit, etc.).The successful candidate will be a technically inclined high performer who thrives in a busy environment, strives to think outside the box, and can pivot between competing priorities and complex matters. A strong sense of quality member service, belief in empowering others, and understanding of the value of the co-operative system will be positive attributes you bring to the team. The successful candidate will bring a strong understanding of both defined contribution and defined benefit pension provisions.You will work effectively in a team environment guided by the team-developed Pillars of Collaboration which represents the values of Respect, Commitment and Communications.Key ResponsibilitiesYou will care for our members journeys by:Taking responsibility and ownership of pension administration responsibilities focusing on member account and inquiry management (data entry, quality assurance, analysis, outreach), the transfer and withdrawal submissions and follow-up process, and the retiree experiences through onboarding and administration,Supporting office and reception administration (including phone/email/fax management, and supply management), andResponding to general inquiries on CSS Pension Plan rules and regulations, member rights and obligations, and regulatory requirements.Responsibility for team and culture.Skills and AbilitiesExcellent customer service and communication skills, including communicating complex information straightforwardly.Superior organization, administrative, and problem-solving skills.Sound knowledge of pension, retirement, and other relevant products and industries.Superior computer skills with proficiency using Microsoft Office (e.g., Word, Excel, PowerPoint), information technology and systems, pension databases and workflow systems, as well as the ability to generate and analyze reports and information.Must be flexible and manage high work volumes and conflicting priorities to meet deadlines.Self-directed, but recognizes the importance of relationship-building within the team and across the organization.QualificationsStrong proficiency with Microsoft Office products, A post-secondary certificate (e.g., Polytech 1-year certificate) in business administration or office management, andTwo years or more experience with financial transactions or pension or benefits administration, focusing on customer service and office administration.A combination of equivalent education, training and experience may be considered. Possession of a Pension Plan Administration Certificate is considered an asset. There is an expectation of continued learning and growth in pension certifications, knowledge, and expertise.To Apply: Please forward your resume and cover letter (including your salary expectations) to:CSS Pension PlanAttn: Manager, Member ExperienceEmail: Competition closes: June 15, 2025(The position may be filled sooner)We offer a fun, challenging and inclusive work environment, a competitive salary, a pension (CSS Pension Plan), and benefits package.Applicant information is collected and maintained pursuant to CSS Privacy Policy (please see website for more information). Background checks will be completed on successful candidates.We thank all applicants for their interest. However, only those applicants selected for an interview will be contacted.