Job Title

JOB CATEGORY: 12-month Contract with aim to become Full timeREPORTS TO: Director ASPIRE Community ServicesORGANIZATIONAL PROFILE: Muslim Food Bank and Community Services (MFBCS) is a non-profit registered charity. The mission of its ASPIRE Program is to empower its clients through case management, mental health support and seniors programming.JOB DESCRIPTION:The ASPIRE Community Services Operations Manager is responsible for the overall management of all ASPIRE and MENTAL HEALTH programs. This includes developing, implementing new initiatives.Community Caseworker & Mental Health ProgramsManaging the Community Caseworker & Mental Health programs, including overseeing all related staff (social workers, mental health professionals, caseworkers and administration staff), nationallyImplementing and managing Key Performance Indicators (KPIs) for all operational areasOutreach and managing relationships with community partners.Recruitment and orientation, and onboarding of new staff.Operations ManagementMonitor and evaluate the performance, skills and abilities of staff and provide appropriate written and verbal feedback, coaching and recommendations for improvement when appropriateEnsure the execution of all caseworker training other ASPIRE workshops. This includes scheduling, admin and facilitation.Ensure the promotion, recruitment, interview and selection of a diverse pool of volunteers for training programs.Ensure service quality.Other management duties as required.COMPETENCIES & SKILLS REQUIRED:The ideal candidate will have:Post-secondary education (degree) in Management or a related field like Social Sciences, Social Work, Counselling or Administration.At least 3 years of management and leadership experienceA broad understanding of management issues relating to mental healthExperience in or working knowledge of case management.Demonstrate good decision-making.Has a deep knowledge of muslim religious culture, while respecting the various differences of nationalistic cultural practice & languages.Conflict resolution skills.Experience in program management and service delivery.Strong understanding and appreciation of cultural sensitivity in the context of social services delivery.Working knowledge of Microsoft suite (Excel and Word)Experience in Not-for-Profit is an advantage.A combination of training, education and experience may be considered.ADDITIONAL REQUIREMENT:This is an in-person position based in SurreyClean Criminal Record Check (Vulnerable Sector)Job Types: Full-time or Part-timeSalary: Commensurate with experience.Benefits:Extended health careFlexible work schedule