Job Title

Please note, this position is located at Blue Mountain Resort in The Blue Mountains, Ontario. Flex Year Round WHAT''S IN IT FOR ME? Free gondola, Explore park, and Blue Mountain private beach access; Discounted recreation & golf you can share with your friends. Enjoy zip lines, ropes courses, Ridge Runner and more; Staff discounts on meals &Starbucks treats; Retail savings at Burton, North Face, Red Devil Sports, and more! FULL TIME -FLEX- (HEALTH AND DENTAL BENEFITS) HOURLY WAGE- $ 20.91 4 to 5 Shifts per week To provide leadership to the Porter Team. To communicate clear standards of service and process that provide the Porter Team with the knowledge, training and tools required to exceed our guest''s expectations. The Porter team plays a crucial role in supporting Blue Mountain''s objective to be the number one conference resort in Ontario. WHAT WILL I BE DOING? Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. Works with Banquet Leadership to continually challenge and establish performance expectations and communicate those expectations to reports. Holds porter team accountable to service expectations. Ensures conference service spaces are held in acceptable condition. This includes staying on top of needed repair and cleanliness of all interior service areas and exterior parts of the building. Communicates with CEM''s and clients. Seek opportunities to deliver exceptional service to clients. Supervises and participates in the set-up and tear-down of meeting rooms, stocking of linen and inventory management. Weekly, creates bar requisitions from BEO information. Daily, ensures bar requisitions are filled and delivered to Banquet bars. Participates in Beverage Control measures by performing periodic audits and supervising transfer processes. WHAT DO YOU NEED FROM ME? Strong computer skills, with a working knowledge of lodging software, Microsoft Word and Excel Minimum 2 years leadership experience. Previous 2 years Porter experience and working knowledge of Conference/Banquet operations. Ability to work independently, as well as with a team. Valid Driver''s license an asset. AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE BLUE MOUNTAIN RESORT COMPANY OVERVIEW Blue Mountain Resort is Ontario''s largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company. ALTERRA COMPANY OVERVIEW Alterra Mountain Company is a family of iconic year-round mountain destinations, the world''s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.