Job Title

Retail Job DescriptionReports to: District ManagerGeneral ManagerSelling and ServiceUnderstands organizational objectives and makes decisions that align with Company priorities and valuesEndorses, models and develops store and district team to deliver Coachs Selling and Service expectationsManages sales strategies, initiatives and growth across all categories and partners with other stores within District to drive district and regional selling initiativesFlexes store business strategies and personal selling techniques to contribute to overall store and financial resultsServes as a leader within in the District and can provide strategic and Human Resources support when the District Manager is not availableMaximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customersSales/productivity goals: Sets and communicates goals for the team and on occasions for multiple stores or the district, tracks stores performance at all times and achieves sales through teamProductivity Management: Holds the management team accountable for floor supervisor productivity, personal productivity and management contributionTakes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goalsDrives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customersDevelops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectivesUnderstands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tacticsBuilds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplaceCreates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coachs guide to styleActs as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)Coaches team on how to incorporate trends into their selling experience with customersInfluences customers purchase decisions by balancing patience and assertivenessSensitive to customer and teams needs and tailors approach by reading cuesResolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinkingEncourages team to build long-term relationships with customers to drive businessDevelops both self and individual product knowledge skills and remains aware of current collectionsProtects and drives the needs of the business at all timesUnderstands the positive sales impact staffing has on the business; recruits and hires accordinglyCoaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company toolsEnsures all daily tasks are completed without negatively impacting service of Coach standardsWorkplace and EnvironmentCreates enthusiasm and positivity for a shared vision and missionLeads by exampleDemonstrates confidence when leading the team and managing the storeTakes initiative; has a high level of ownership and accountability for results of self and othersApproaches challenges in direct and timely manner and takes action to course correct in the moment when appropriateWorkplace and Environment (continued)Builds trusting relationships with peers and teamActs as advocate for the team, district/region and BrandIs adaptable and flexible to changeSwitches gears based on the needs of the business both seamlessly and pro-activelyMaintains a calm and professional demeanor at all timesFosters an environment of teamwork and collaborationCreates short and long-term strategies to achieve personal metrics and performanceUses available resources to make informed decisions and takes appropriate partners when necessaryUtilizes Company tools to keep self-informedDelegates and empowers othersRecognizes and values individual performance and communicates appropriatelyEvaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans with the Store Manager for the continuous development of staffResolves performance problems using appropriate communication, coaching and counseling techniquesCreates a talent bench strength by actively recruiting and interviewing candidatesRecruits, interviews, selects, on boards and retains top talentAcknowledges and reinforces the importance of how all roles contribute to the success of the storeOperationsManages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss preventionDemonstrates strong business acumen; strategically forecasts, plans and budgets to the needs of the business (i.e. payrolls, staffing, etc.)Writes schedules to maximize business by scheduling right people, right place, right timeInteracts and communicates with supervisor(s) on a regular basis to keep them informedMaintains interior and exterior upkeep of the building with partnership from the corporate officeUnderstands and uses all retail systems and reporting toolsAdheres to all retail policies and procedures including POS and Operations proceduresLeverages Coachs tools and technology to support relationship building and clienteling efforts; including driving sales and achieving individual and team goalsServe as a leader within the district if the District Manager is out of the businessAdditional RequirementsExperience: 2-5 years of previous Store Manager experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.Education: High school diploma or equivalent; college degree preferred.Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)Physical: Ability to communicate effectively with customers and team. Mobility to maneuver the sales floor and stock room to provide and support customer service. Reach above/bend to obtain product for customers from store fixtures/shelves at various heights and climb ladders/stairs/step-stools to perform visual merchandising and housekeeping duties. Ability to frequently lift and carry up to five pounds and at times lift and carry product/cartons up to fifty pounds to process product shipment/transfers.Schedule: Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, busy seasons, and high retail traffic and sales days (including but not limited to the day after Thanksgiving; Memorial Day, Christmas Eve, Mothers Day, etc.)Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.Coach is an equal opportunity and affirmative action employer. #J-18808-Ljbffr