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1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Raas InfotekRole : Technical Delivery ManagerLocation : Toronto, ON ( Hybrid)Job Description:Total work experience of minimum 15+ years in telecom, Insurance, banking and fintech industry domainsMinimum 6+ years of techno managing contact center development projects using Amazon Connect or non-AWS platformsStrong leadership and people management skills with exposure to diversified teamsRobust communication skills (written and verbal) in English (must) and French (optional)Excellent communication, conflict resolution, and problem-solving abilitiesAbility to collaborate effectively with internal/external stakeholders on technical items.Understanding of Agile software development processes and best practices.Knowledge of Contact Flows, Queues, Routing Profiles in Amazon Connect and including complex integrations with Amazon Lex, LambdaKnowledge or work experience in Amazon Lex, Lambda, Dynamo DB, AWS CloudWatch, AWS CloudTrailGood understanding of Amazon IAM concepts, ability to configure and troubleshoot Amazon Connect Contact Flows, CCP issues etc.Job RoleBe accountable for end-to-end delivery to meet customer needsAct as the bridge between leadership, development teams, and customer, ensuring alignment and transparency.Collaborating with stakeholders to gather requirements and propose effective strategiesConduct and organize service delivery meetings.Accountable for service delivery performance, meeting customer expectations, and driving future demand.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Raas Infotek by 2xGet notified about new Technical Project Manager jobs in Toronto, Ontario, Canada.Technical Delivery Manager (AWS/ Amazon connect)Technical Project Manager (Autonomy / Robotics)Sr. Technical Project Manager (Cloud/Data Migration/EDW/ETL) - RemoteSenior Project Manager, Journey Office (Fixed Term - Contract)Senior Project Manager- ERP Implementation-(SAP, CustomsBrokerage)Senior Project Manager - Enterprise Project Management OfficeProject Manager, Laboratory Medicine ProgramSenior Project Manager, Sector Specialist, Insurance & Real Estate, Deloitte Global (24 months FTC)Project Manager, Electrical (18-month contract)Sr. Program Manager, labor planning & vendor management, Field Funnel OpsSenior Program Manager - Data Lifecycle ManagementCompletions Manager (Renewable Energy Hydropower Infrastructure Project)Senior Manager, Program Managment/FinanceSenior Manager, Major Program Change ManagementProject Technical Manager Product Acceptance and ToolsBanking Tech - Technical Delivery Lead - ManagerSenior Manager, Internal Controls Program & ProjectsProgram Manager, Business Continuity Resilience ManagementWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr