Job Title

Senior Vice President, Retail OperationsSenior Vice President, Retail OperationsProfileJob Type: Full TimeFunction: Retail OperationsAddress: 160 Bloor Street East, 11th Floor, Toronto, ONWorking Model: HybridAt Sephora Canada, were passionate about finding and sharing beauty in the world. Our constant innovation, ability to see and lead trends, and focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.ABOUT THE ROLE:The Senior Vice President, Retail Operations (SVP Retail) is a key member of Sephora Canada's Operating Team. Reporting to the GM of Canada, you will drive retail sales and operational strategy, oversee retail stores and operations with a focus on omni-channel experience and real estate across Canada. You will provide overall business leadership, develop and implement Sephora Canada's retail growth strategy, and aim to increase store traffic, revenue, profitability, brand awareness, and customer experience.WHAT YOULL DO:Develop retail growth strategies aligned with company goalsCollaborate with the Canadian Operating Team on strategic directionImplement operational best practices to support business success and enhance customer experienceManage retail workforce (over 5,000 employees across 140+ stores) and profitabilityCreate strategic plans for sales growth, market expansion, and margin improvementLead operational activities through Regional Directors, District Managers, and teamsSupport real estate and store opening strategiesRefine sales strategies to meet KPIsEstablish clear KPIs and foster team development through mentoring and succession planningBuild and lead a high-performing, motivated teamMaintain strong relationships with North American Retail organization to leverage resources and address Canada-specific needsTravel frequently within Canada, the US, and internationally for market visits and collaborations#FSCHIRINGWHAT YOULL BRING:Extensive leadership experience in multi-unit retail, with P&L responsibilityStrong business acumen and track record of profitable growthProven success in delivering results in dynamic, high-growth environmentsAbility to lead through ambiguity and manage cross-functional teamsExceptional leadership, communication, and interpersonal skillsStrong relationship-building and stakeholder management skillsExperience in developing people and fostering a positive cultureAbility to adapt in a fast-paced environmentPassion for digital, eCommerce, and customer focusHigh-level problem-solving and analytical skillsWHY YOU'LL LOVE WORKING HERE:Be part of a passionate, inspiring cultureWork with industry-leading talentAccess to LVMH's global opportunitiesParticipate in community and giving initiativesFlexible benefits and support programsEmployee discounts, gifts, and swagSephora Canada values diversity and inclusion, committed to providing equal opportunities and accommodating all candidates and employees. We foster an environment where everyone can belong, grow, and build a fulfilling career. #J-18808-Ljbffr