Job Title

Group Account Director, Client ExperienceRole OverviewAs a Group Account Director, Client Experience, you are a seasoned leader responsible for overseeing the management, leadership and growth of one or more large-scale enterprise-level client relationships with multiple lines of business, complex program portfolios, and a matrix of internal and external stakeholders. You are a strategic partner and trusted advisor to senior clients, with a proven ability to lead multi-disciplinary teams and drive high-value results across integrated programs. This role demands exceptional client leadership, operational acumen, cross-functional collaboration, and the ability to manage both strategic planning and tactical execution at scale.The Group Account Director is part of the senior leadership team at Proof Experiences and is instrumental in agency leadership, supporting organizational growth, team development, and the elevation of client service delivery.Salary: $130,000 + BonusWhat Youll Do:Lead the relationship for one or more enterprise-level clients with multiple subsidiaries or business units, serving as the senior point of contact and strategic advisorOversee a portfolio of complex, multi-faceted programs including campaign strategy and activation, brand experiences, and integrated campaignsManage senior client relationships, ensuring proactive engagement, strategic counsel, and long-term business growthSkilled in navigating complex client hierarchies and aligning strategies across diverse stakeholder groupsAbility to build consensus and drive alignment among varied internal and external stakeholdersGuide cross-functional teams across disciplines (creative, strategy, operations) and formats (live, digital, web) to deliver seamless, high-impact workComfortable adapting strategies to evolving client structures and prioritiesOversee account planning, staffing, and workflow to ensure operational excellence and program delivery against KPIsDrive business growth through organic expansion and new business opportunities within existing client portfoliosDirect and support senior team members in account leadership roles, serving as a mentor and escalation pointDevelop integrated strategies that align multiple brands under a single corporate umbrellaAbility to implement governance structures that support transparency, accountability, and performance tracking, with proficiency in developing dashboards and reporting systems that consolidate subsidiary-level data into executive-level insights to demonstrate ROI and impactOversee forecasting and budgeting processes across programs, ensuring financial accuracy, accountability, and continuous tracking and reporting against contract values. Collaborate with senior agency leadership on resourcing, team development, and agency-wide business planningChampion a culture of innovation and curiosity, encouraging teams to push creative boundaries and explore new approaches while balancing client risk-toleranceWho You Are:A big-picture thinker with a track record of translating client business objectives into breakthrough experiential strategiesA confident, empathetic leader who inspires trust, fosters high performance, and creates an inclusive team cultureExceptionally skilled in managing complexitymultiple clients, teams, stakeholders, and timelines with ease and clarityAble to anticipate risks and navigate ambiguity with sound judgment, diplomacy, and decisivenessPassionate about developing people and growing talent through coaching, mentorship, and feedbackA persuasive communicator who presents ideas and strategy with clarity, confidence, and purposeCommitted to excellence and accountability in everything you do, from client work to internal collaborationAn example of and advocate for Proof Experiences values: excellence, collaboration, integrity, commitment, empathy, and trustWhat Youve Done:8+ years of relevant agency/ industry experience, including proven leadership and growth of major accounts or client portfolios; including working with regulated and/or government clientsDemonstrated success in managing integrated programs with multiple stakeholders and complex deliverablesExperience in marketing / communications strategy, and activation executionProficiency in budgeting, forecasting, and financial stewardship across large-scale programs coupled with a strong understanding of corporate agency financeA naturally strong attention to detail showcased by consistently delivering high-quality, precise work; naturally excels in environments that require thoroughness and accuracy. Experience leading cross-functional and multidisciplinary teamsActively engaged in testing and learning approaches, including leveraging emerging technologies and AI tools to enhance program strategy, efficiency, and measurementProficient in Microsoft Office (Word, Excel, PowerPoint & Outlook)Comfortable traveling and working flexible hours, including evenings and weekends as neededAbout Proof Experiences:Proof Experiences is committed to designing and executing insights-led and measurement-based brand experiences that deliver results. We strongly believe our people are the drivers of our success and we work hard every day to create an inspiring and engaging work culture. We have a reputation for fostering professional development, collaboration and pride in everything we do.Follow Proof Experiences at proofexperiences.com and on Instagram & Linkedin at @proofexperiences.Proof Experiences is an equal opportunity employer dedicated to equity, diversity and inclusion in the workplace and encourages applications from all qualified applicants. If you require any accommodation during the recruitment process, please reach out to us.