Job Title

THE OPPORTUNITY | RESIDENTIAL BUILDING MANAGER We are seeking a highly organized and responsible individual to fill the position of Resident Manager for our residential & commercial rental/leasing properties in Esquimalt BC. The Resident Manager will be responsible for overseeing the day-to-day operations of the property, ensuring the safety and well-being of residents, and maintaining a high standard of cleanliness and maintenance. This role requires excellent communication skills, strong problem-solving abilities, and a commitment to providing exceptional customer service to our residents. RESPONSIBILITIES: 1. Property Operations: Conduct regular inspections of the property to identify any maintenance or safety issues. Coordinate repairs and maintenance tasks with appropriate vendors or contractors. Ensure the cleanliness and appearance of common areas, including lobbies, hallways, and recreational facilities. Monitor and respond to tenant inquiries, concerns, and complaints in a timely and professional manner. Enforce property rules and regulations to maintain a safe and harmonious living environment. Maintain accurate records of property-related activities, including maintenance requests, incident reports, and tenant communications. Ensure janitorial and waste management services are consistently delivered and meet quality standards. Maintain curb appeal and cleanliness of all common areas, including lobbies, hallways, washrooms, and retail frontage. 2. Tenant Relations: Build positive relationships with tenants, both commercial and residential, addressing their needs and concerns promptly and courteously. Assist with tenant screening and lease agreements, ensuring compliance with rental policies and regulations. Coordinate move-in and move-out processes, conducting inspections and handling security deposits. Facilitate communication between tenants and property management regarding repairs, improvements, or policy updates. 3. Financial Management: Collect rent payments from tenants and monies owed to the landlord by commercial tenants. Assist the Property Manager by monitoring and track rental arrears, following up with tenants to ensure prompt payment. Review and approve vendor invoices and track expenditures against the budget. Maintain up-to-date records of tenant leases, service contracts, insurance certificates, and building permits. 4. Health and Safety: Conduct regular inspections to identify and address potential safety hazards. Ensure compliance with health and safety regulations, including building codes and bylaws. Monitor security systems (e.g., CCTV, access control) and coordinate response to incidents Ensure that Material Safety Data Sheets (MSDS) are maintained for all relevant cleaning and maintenance products. 5.Building Improvements Assist ownership or asset management in planning and executing capital upgrades (roofing, HVAC replacements, lobby renovations). Track progress and budgets for major renovations and report regularly to stakeholders. Qualifications: Previous experience as a Resident Manager or in a similar role is preferred. Strong organizational skills and attention to detail. Excellent communication and interpersonal abilities. Knowledge of residential tenancy laws and regulations in British Columbia. Proficiency in computer applications such as MS Office and property management software. Ability to handle multiple tasks and prioritize responsibilities effectively. Basic knowledge of building maintenance and repairs. Availability to respond to emergency situations outside of regular business hours. Salary $55,000 per year