Job Title

As the Associate Media Director (Operations), you will be responsible for uncovering, developing and executing efficiencies in the media process. In partnerships with the practice leads, project management teams, and client service teams you will work to ensure our media practice is delivering on client goals and working effectively.The ideal candidate is dynamic, detail oriented, and results driven. They should have a passion for Operations, Media, and enjoy working in a collaborative environment. As part of a fully integrated team, this role requires excellent communication and project management skills, a strong understanding of Media Investment tools and process, site tagging and best practice.You will:Create and deliver the vision of media ops inside CMLead rapid development of Operational processes, workflow, standards & best practices and innovative solutionsCreate, lead, and manage technology-driven processes that enable efficient resource and time management to drive effective and efficient media buying & managementAccountable for timely delivery of critical initiatives and rolling out new workflow.Work closely with team members across Planning and Investment teams to ensure smooth and productive role out of operational workflow, process and best practices as well as cross-team collaborationProvide expertise across data sources to drive development of governance solutions (processes, technologies, etc.) to ensure visibility to goals and requirements across reputation, brand, financial, efficiency, and execution requirementsManaging Media Ocean code set-up, Cost Plus structure, actualization based on dashboard/reportingFacilitate deployment of best practices for PRISMA setup and campaign architecturesWork with teams to onboard new business, shift platform seats, and set-up client accounts.Develop and implement consistency across the LOBs within documents, templates and process.Coordinate inputs from appropriate parties, and ensuring the team meets deadlinesInspire, train and guide Client teamsSupport Team onboarding process in partnership with hiring managerHelp support budget and campaign tracking documents and other key workflow materials and processes on an ongoing basis and issue to monthly.Ensure that all campaigns comply with CM and the clients Legal requirements and fully leverage pricing and added value benefits from agency negotiationsLead regular Status Meetings/Con Calls taking minutes when needed; ensuring all team members are on track with follow-upsDefine, determine, collect and distribute best practices & best thinking from around the teamSupporting campaign work within an integrated product team, across media and creative partnersAd hoc troubleshooting when requested by the team to ensure functionality, proper tag fires, correct variable mapping, and eventsProvide guidance and support to Dev teams on migration to new technologies and offerings from partners, such as server-side taggingFacilitate QA of in-platform data flows (e.g. Meta, TTD etc.) based on client site pixel implementationCollaborate with Client Marketing team to communicate pixel update internally and submit requestsPixel implementation consultation when needed for Digital Marketing platforms Google Ads, Bing, Pinterest, etcYou have:Minimum 5 years experience in Operations, creating processes and best practices, building media templates and working with media investment and planningMinimum 5-7 years of relative media experienceDemonstrates strong attention to detailPassion for driving processes and best practicesExperience and understanding ofMedia Operations processes and workflowsDemonstrated ability to understand operational business challenges and formulate effective solutions to drive positive impactSuperior written and verbal communication, interpersonal, and organizational skills to handle multiple programs; ability to multi-task and manage multiple work streamsExperience and understanding of campaignmanagement platforms including advanced knowledge of Media Ocean (PRISMA, DDS, Cost Plus), Google Campaign Manager (CM360), Google Ads, Facebook Ads Manager, and Programmatic DSPs (e.g. DV360, The Trade Desk, Yahoo)Experience and understanding in working with Ad Operations and Trafficking teamsBroad Experience with Media OceanExperience onboarding new accounts Inclusive of platform seat set up and ImplementationExperience working on an integrated product team, across media and creative partnersA working understanding of basic JavaScript, HTML and CSSUnderstanding of tag management systemsWhat We Offer:Global maternity and parental leaveCompetitive benefits packagesVacation, compassionate leave, wellness days, and flex daysAccess to online services for families and new parentsEarly Dismissal Fridays (off at 3:00 PM local time every Friday)13 affinity groupsInternal learning and development programsEnterprise-wide employee discountsThe Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that inclu de, but arent limited to, a candidates experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration. Salary Range $110,000 $140,000 CADCritical Mass is an equal opportunity employer.The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.comand us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. 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