Job Title

ORGANIZATION OVERVIEW Four Counties Addictions Services Team (Fourcast) Empowering Individuals and Communities through Support and Care Four Counties Addictions Services Team in Peterborough, known commonly as Fourcast, is a dedicated organization committed to providing comprehensive treatment and support to individuals and families affected by substance abuse, and homelessness. This non-profit organization focuses on delivering high-quality, accessible, and personalized care to ensure the well-being and recovery of those in need. CORE SERVICES: Fourcast offers a wide array of services designed to address the diverse needs of their clients. These include: Assessment and Intake: Comprehensive evaluations to determine the appropriate level of care and develop personalized treatment plans. Detoxification: Medically supervised detox programs to safely manage withdrawal symptoms and prepare clients for further treatment. Inpatient Residential Treatment: Structured, live-in programs providing intensive therapy and support in a safe, substance-free environment. Outpatient Programs: Flexible treatment options that allow clients to receive care while maintaining their daily responsibilities. Counseling and Therapy: Individual, group, and family therapy sessions utilizing various therapeutic approaches to address the root causes of addiction. Aftercare and Relapse Prevention: Ongoing support and resources to help clients maintain their recovery and prevent relapse. Community Outreach and Education: Programs aimed at raising awareness, reducing stigma, and providing information on addiction and recovery. QUALITY and DECISION SUPPORT LEAD Reporting to the Director of Administration, the Quality & Decision Support Lead develops, implements, and evaluates initiatives to support quality assurance and improvement, client information systems management, and operational decision-making processes. The incumbent promotes and supports an internal data- and quality-oriented culture while simultaneously representing the agency and engaging in regional or collaborative initiatives for quality and health information systems improvement. Through this work, the Quality & Decision Support Lead creates redundancy, facilitates succession and mitigates business interruption risk in the decision support and client information management areas. KEY RESPONSIBILITIES: Quality Improvement Facilitates the collaborative creation, implementation, and evaluation of an annual quality improvement action plan including the development of scorecard indicators for relevant data (i.e. caseloads, staff engagement survey results, client experience surveys, accreditation plans, etc.) and strategies to meet identified outcome measures Leverages data analytics, Quality Improvement (QI) methodologies and best practice evidence to coordinate and facilitate the execution and evaluation of QI projects and initiatives Effectively communicates program analytics through the development and delivery of dashboards, reporting tools, briefing notes, presentations, and other materials for key stakeholders Develops and implements quality inspection and auditing standards , including testing methods and procedures, in collaboration with the Management Team. Engages in regional and collaborative initiatives for areas of quality and indicator development Decision Support Provides integrated analysis and insights on program performance to support clinical operations and external submissions Forecasts, tracks, measures, and reports on key business metrics including, but not limited to, clinical service activity, wait list data, workforce metrics and workload, to support data-driven decisions and inform organizational performance improvements Participate in the annual planning cycle and strategic business case development process for clinical service and statistical budgeting and forecasting models Identifies risks and opportunities in relation to clinical volumes Leverages benchmarking data to inform efficiencies, evaluate targets and analyze performance against relevant comparators Facilitates the development of Business Intelligence (BI) tools , organizational databases and reports in support of clinical operations Advocates internally and externally for data quality and integrity Coordinate projects for the collection and reporting of new structural, process, and outcome indicators to internal and external stakeholders Engages in regional and collaborative initiatives for areas of data and client information systems integration and report sharing Team / Agency Responsibilities Provides timely and concise communications to management and other agency teams Enhances required knowledge through continuing education, sharing and disseminating information with Agency staff as appropriate Maintains all required documentation according to Agency standards Supports the philosophy, mission, vision, and values of the Agency Complies with the Agencys established Policies and Procedures QUALIFICATIONS, SKILLS AND ABILITIES Undergraduate degree in an applicable field, such as health informatics, health sciences, statistics, epidemiology, quality improvement, health administration, information management or equivalent education and experience (masters level preferred) At least 5 years of experience in a healthcare environment in a decision support, quality improvement, information management, data quality, or healthcare information management role Demonstrated expertise in data quality and clinical information management best practices Sound knowledge of organizational performance and quality improvement techniques and practices used in healthcare settings, process redesign and system implementation experience Experience collaborating with multiple stakeholders and committees and translating knowledge for various audiences Strong project management skills, including prioritizing and managing multiple projects with complex demands and short timelines Strong communications skills, oral and written, for the effective explanation of complex data-based concepts into plain language Knowledge and understanding of key health care organizational performance measures and indicator development (clinical, utilization, efficiency) and balanced scorecards Working knowledge of MOHLTC Reporting, OHRS and MIS Guidelines Experience with clinical datasets, data submission, reporting tools and clinical information systems (e.g., CIHI, HIT, AIR, SHIIP, GAIN, GAINS, OPOC, etc.); EMHware experience an asset Proficient computer skills for report and presentation preparation, data analytics (e.g., advanced Excel, SQL, Power BI, Access DB, Winrecs, PowerPoint) Experience with balanced scorecard reporting, indicator development and performance measurement Required to provide a satisfactory Criminal Reference Check (CRC) prior to hire Fourcast is an equal opportunity employer and committed to providing accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should any applicant require an accommodation through the application, interview, or selection process, please contact laura@edgepath.ca