Job Title

Were Hiring: Receptionist Second Nature Centre (Ottawa, ON) About Second Nature Centre Second Nature Centre is a neuro-affirming, trauma-informed multidisciplinary support and treatment centre serving neurodivergent children, youth, and their families. We offer psychotherapy, speech therapy, occupational therapy, holistic health services, and family-centered programs all under one roof and rooted in safety, compassion, and relationship. Our Receptionist is the first face families see the one who holds the space where healing begins. The Role Were looking for a warm, highly organized, and self-motivated Receptionist to join our on-site team in Ottawa, ON . The ideal candidate thrives in dynamic environments, has experience in a medical or mental health clinic , and brings both administrative confidence and a compassionate presence to their work. This is a full-time, in-person position. Key Responsibilities Greet families, children, and visitors with warmth, calm, and professionalism Manage phone and email communications, booking, cancellations, and general inquiries Coordinate daily scheduling for multiple clinicians and therapeutic services Maintain and update client records, intake forms, and documentation systems Oversee Second Nature Centres social media channels, including creating and posting basic content (we can train you!) Assist in organizing and setting up community events, workshops, and centre-based programs Perform daily cleaning tasks to help maintain a welcoming, organized, and sensory-considerate space Support clinicians and centre staff with supply management and day-to-day logistics Maintain confidentiality and trauma-informed communication in every interaction What You Bring Experience in a medical office or mental health clinic setting is required Strong organizational skills, attention to detail, and multitasking ability Excellent interpersonal and communication skills you know how to hold space and listen deeply Self-motivation, reliability, and comfort working both independently and as part of a team Experience or interest in managing social media platforms (Instagram/Facebook preferred) Ability to handle emotionally sensitive situations with grace and discretion Respect for neurodiversity and a willingness to learn about trauma-informed and inclusive practices Tech-savvy with comfort using email, scheduling systems, and digital forms (e.g., Google Workspace, Jane App, etc.) Why Work With Us A competitive benefits package to support your health and wellbeing Access to career coaching, mentorship , and professional development A values-aligned team culture where emotional safety and mutual care are prioritized The chance to support meaningful, life-changing work with children and families A centre that values relationships over rigidity , and people over performance To Apply Send your resume and a brief cover letter to our Owner and CEO, Anastasia Machan , at This is more than a front desk role. Its a place where your presence makes a difference. Come be part of a team reimagining care for neurodivergent families one warm welcome at a time.