Job Title

We are working with a Federal Government client seeking a Bilingual Support Technician to join them onsite in Ottawa for a 6-month contract!The Support technician will be working on a large-scale smartphone upgrade initiative within the organization.Roles and ResponsibilitiesPreparing smartphones for user deployment.Conducting on-site user upgrade appointments lasting 30–45 minutes each.Validating user data backups prior to initiating transfers.Migrating user data using approved transfer tools.Validating the functionality and configuration of new smartphones (email, apps, security settings).Wiping old smartphones securely according to organizational standards.Updating asset records in ServiceNow to track device assignment and decommissioning.Collecting user feedback and sign-off upon completion.Reporting daily progress and issues to the Project Manager.Qualifications and SkillsBilingual in French & English.Hold a valid Secret Security Clearance.One (1) year of experience in the last three (3) years working in a Help Desk or Desktop Support environment.Six (6) months of experience in the last three (3) years troubleshooting network connectivity issues.Six (6) months of experience supporting Microsoft Windows 10 or Microsoft Windows 11 both remotely and desk-side.Six (6) months of experience supporting Microsoft Office 2016 or Microsoft Office 365 both remotely and desk-side.Six (6) months of experience using Microsoft Active Directory to manage users, computers, and groups on an enterprise network.Six (6) months of experience using Microsoft Exchange 2016 Management Console or Exchange Online (EXO) in creating and managing email accounts on an enterprise network.