Job Title

Onyx-Fire Protection Services Inc. is the fastest growing full-service fire protection company. Currently, we are seeking a Service / Scheduling Coordinator to join our team!The Service/Scheduling Coordinator is motivated, with a strong technical and administrative focus to coordinate compliance preventive maintenance and repairs for our clients while meeting the required KPI targets.This position will require an ability to work effectively via phone and emails with other departments such as coordinating with our Field Scheduling team who provide the labor and materials to complete these jobs.This position will also arrange for security clearance for our employees when required. Using your professional verbal skills you will coordinate with clients, outside the organization and clients within our organization.If you enjoy engaging with a dynamic range of people on a day to day basis you will find this job most rewarding!The Service / Scheduling Coordinator is a full-time, in-office position who is responsible for, but not limited to the following tasks:PRIMARY ACCOUNTABILITIESConfirm schedulesEnforce client Protocols such as timecards and signaturesCommunicate updates to our Client Data Communication teamAudit schedule vs requestsConfirm Onyx Key Performance Indicators are met dailyBook appointments via phone with clients and or their security teamsOther Administrative task as neededSKILLS AND ATTRIBUTESProficiency in spoken and written English is requiredStrong attention to detail and record keepingAbility to prioritize work, and meet customer deadlinesUnderstanding and ability to work with enterprise-wide systems and applicationsExcellent interpersonal skills with staff and customers, working both in a team and independentlyHigh level of professionalism and confidentialityStrong time management skills and ability to work in a fast paced environment in a quickly evolving industryEfficient and comfortable with technology and software applicationsAbility to make sound judgement decisions; problem analysis and problem-solving skillsCustomer focused, outgoing personalityQUALIFICATIONS3–5 years in a high paced service-oriented businessExperience with scheduling softwareProficient in Microsoft ExcelHeadquartered in Mississauga, Onyx-Fire serves local and national clients, providing preventative maintenance and project services to protect people and properties.Join our high-performance culture, where you can advance your career, take on greater responsibilities, and contribute to our clients’ property operations and life safety requirements.Onyx-Fire protection services Inc. is an equal opportunity employer.We encourage candidates from all backgrounds to apply.Only candidates who are chosen for interviews will be contacted