Job Title

Join to apply for the Service Coordinator - Outpatient Services - Regular part-time 2025-13336 (2025-13336) role at Sunnybrook.The Service Coordinator is responsible for supporting the timely processing and coordination of referrals to Outpatient Services. The role also involves operational support for quality improvement initiatives, education activities, and research within Outpatient services.Summary of DutiesProvide daily operational support for referral management.Oversee scheduling in collaboration with Clerical Assistants to meet wait time targets and manage waitlists.Collaborate with Clerical Assistants to prioritize and resolve scheduling and access issues.Provide patient navigation for timely access and approvals for care (e.g., WSIB Burn).Manage clinical reporting to WSIB and insurers, ensuring accuracy and compliance.Act as Authorizing Officer for St. Johns Rehab on Health Claims for Auto Insurance, including submission and signing of OCF-18 treatment plans.Additional ResponsibilitiesSupport physician clinics and participate in patient care planning.Coordinate and attend program-specific clinics for operational and clinical guidance.Lead Team Rounds across outpatient programs.Manage patient attendance issues collaboratively.Provide guidance on policies affecting length of stay, reentry, and discharge.Engage with patients and staff to resolve conflicts and de-escalate as needed.Lead continuous improvement initiatives in operational processes.Assist in program development and explore new business opportunities.Analyze referral data to improve processes.Perform other duties as assigned.Handle confidential Labour Relations information appropriately.Qualifications/SkillsMasters Degree in Clinical/Health Sciences or Bachelors Degree required.Current certification from a professional regulatory college.Experience with WSIB populations is an asset.At least two years of relevant experience with Musculoskeletal conditions, trauma, and Burns.Excellent communication and organizational skills.Ability to build cooperative relationships internally and externally.Proficiency in MS Office and related programs.Interest in research is an asset.Additional DetailsSeniority level: Entry levelEmployment type: Part-timeJob function: OtherIndustry: Hospitals and Health Care #J-18808-Ljbffr