Job Title

Administrative & Operations CoordinatorLocation: In-Office - Mt Pleasant, Vancouver (Remote Fridays)Hours: 36 hours/week (half-day Fridays)Company: Shop MakersPay:$50,000 - $60,000 annually, including 3 weeks of paid vacation and extended health benefits.About Us:Makers is a thriving retail chain specializing in local and handmade goods. With 19 locations across BC, Alberta, and Ontario, we are proud to support small businesses and foster community connections. Our unique model allows us to give 100% of our sales to our artisans. Jewellery, candles, home decor, prints, stationary, soaps, if it can be handmade, you’ll find it at Makers!Role Overview:The Administrative Assistant provides essential support across our retail operations, store projects, and general administration. This is a diverse role for someone who enjoys variety in their work—from coordinating store openings to managing accounts, and supporting internal teams. You’ll help ensure daily operations run smoothly while assisting with special projects that keep the business moving forward.1. Retail Operations & Store DevelopmentResearch and coordinate contractors, trades, and service providersAssist with scheduling site visits, repairs, and store maintenanceSupport new store openings, including communication and document exchange with landlords and property managementTrack timelines, tasks, and follow-up with key stakeholdersMaintain vendor and utility accounts (internet, hydro, alarm systems, etc.)Ensure business and store licenses are tracked and renewed annually2. Team & Administrative SupportManage calendars, book travel, and assist with meeting schedulingAct as a contact point for internal team members and external partnersPrepare reports, presentations, documents, and meeting minutesAssist in managing staff benefits and healthcare plansPassword, Document, and Account management3. Vendor, Office & Facilities CoordinationSupport tasks like mailing, monitor office and supply inventory; place orders as neededSupport internal event coordination, promotions, or community activitiesHelp coordinate internal meetings, team events, and milestone celebrationsMaintain vendor and contractor database (build as a project)4. Cross-Departmental & Project SupportProvide general support to Marketing, Operations, and other teams as neededSupport process improvements and internal projectsAssist with onboarding new hires (tech setup, welcome kits, etc.)Qualifications3+ years of experience in an administrative, operations, or project coordination roleExperience supporting retail operations, construction projects, or multi-location businesses is an assetPost-secondary education in Business Administration, Communications, or a related field is an assetComfortable working in a hybrid role balancing desk work and hands-on operational tasks (office Mon-Thurs, remote Friday AM)Key SkillsAdministrative & OrganizationalExceptional organizational skills with the ability to manage multiple priorities and deadlinesStrong calendar, travel, and meeting coordination skillsHighly detail-oriented and thorough in follow-ups and task completionCommunication & CollaborationStrong written and verbal communication skillsAble to communicate professionally with contractors, landlords, vendors, and internal teamsFriendly, approachable, and collaborative working styleExperience preparing reports, presentations, and meeting minutesTechnology & SystemsProficient with Google Workspace (Docs, Sheets, Calendar, Gmail, Drive)Comfortable learning and using project management tools (Asana)Experience managing digital filing systems and password/account management (1Password)Familiarity with invoicing, vendor databases, and utility accounts is an assetProject & Operations SupportAbility to track and manage timelines for projects like store buildouts or repairsComfortable coordinating with trades, vendors, and property managersAdditional AttributesResourceful, proactive, and takes initiative without needing constant directionAble to switch gears easily between administrative, project, and people-facing tasksInterest in retail operations, store development, or business administrationSolutions-focused with good judgment and decision-making skillsWillingness to jump into occasional hands-on tasks (supply runs, event setup)Sound like you? Please apply and send a cover letter to !