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Title: Bilingual Customer Service Associate - Shift 9-5pmReports to: Senior Manager, Sales Operations and Customer ServiceLocation: Toronto, Ontario We have an exciting opportunity for a full-time Bilingual Customer Service Associate to join our growing team! Reporting to the Senior Manager, Sales Operations & Customer Service, our team provides unique value to our customers in the medical aesthetics industry. If you are a high-energy Customer Service professional who is looking to work with our customers to ensure they receive the service they deserve and you have the qualifications and skills required below, we’d love to hear from you! What you’ll do: Deliver a superior and consistent customer experience.Handle all issues and concerns and respond to inquiries across North America including new businesses, customers, doctors, sales reps and clinical staff.Provide monthly activation codes to all Service Agreement customers.Process orders, refunds and exchanges.Front line support for all incoming Tech Support calls, including service case creation, troubleshooting and liaising with Technical Support staff.Work closely with Marketing, Clinical Support, Logistics and or other teams as required or requested.Provide Sales support including but not limited to contract generation and sales fulfillmentMaintain/upkeep of sales activity data, shipments, customer interactions and customer accounts in required files/systems/databases.Work in a fast-paced environment that requires a high degree of multi-tasking. What you’ll need:Grade 12 required, university/college education preferredPrevious experience delivering exceptional customer serviceExcellent communication skillsFluent in French is mandatoryMust display professional, patient and friendly attitudeSelf-motivated individual who can work independently or as a teamMust be organized and able to multitask and prioritize workloadPast CRM Experience an asset (SalesForce preferred)Functional knowledge and experience with Microsoft Office and Adobe products requiredSuperior interpersonal skillsProblem analysis and problem-solvingAttention to detail and accuracyMust be willing and able to work shift work (9am-5pm) and work overtime as per business demandsPerform related duties in keeping with the purpose and accountabilities of the jobAdditional Requirements:Ability to work flexible hours, including some evenings and weekends as needed.Compensation:Base salary range: $50,000 - $55,000Benefits: Comprehensive package starting on Day 1, covering medical, dental, vision, life insurance, and a RRSP match, among other benefits.What you will be part of – our Venus CultureVenus believes in pushing boundaries while embracing creativity and innovation. Our employees are a critical part of our company’s performance and are at the core of its success. At Venus, we rely on our employees, customers, and network of industry professionals around the world to continuously improve and Deliver the Promise. In order to do that, we ensure that everyone operates with the same values and vision. At Venus, we promise to give you Endless Opportunities, allow you to Foster Innovation and be part of Delivering a Best-In-Class Offering.Venus is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals. Venus is committed to accommodating persons with disabilities. Accommodation is available on request for qualified candidates during each stage of the recruitment process.About Venus ConceptVenus Concept is an innovative global medical aesthetic technology leader with a broad product portfolio of minimally invasive and non-invasive medical aesthetic and hair restoration technologies and reach in over 60 countries and 10 direct markets. Venus Concepts product portfolio consists of aesthetic device platforms, including Venus Versa, Venus Versa Pro, Venus Legacy, Venus Velocity, Venus Viva, Venus Glow, Venus Bliss, Venus Bliss MAX, Venus Epileve, Venus Viva MD and AI.ME. Venus Concepts hair restoration systems include NeoGraft® and the ARTAS iX® Robotic Hair Restoration system. Venus Concept has been backed by leading healthcare industry growth equity investors, including EW Healthcare Partners (formerly Essex Woodlands), HealthQuest Capital, Longitude Capital Management, Aperture Venture Partners, and Masters Special Situations.