Job Title

As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend!OVERVIEW:The Catering & Sales Manager develops business for the social/wedding market through direct sales, manages accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.Handles customer inquiries and acts as the on-property liaison for the social catering sales. Contracts and closes group business in addition to conducting site inspections.The position involves managing the day of the event as well as the pre-event planning/preparation, post event billing and guest feedback. In this role you will work closely with clients to ensure their needs are exceeded and act as the on-site contact for all group conveners within your market, ensuring their needs and requirements are met from the point of selling, to planning to execution and follow up, and all points in between.RESPONSIBILITIES:Primary focus on Wedding and Social accountsSell and service lead inquiries for social events with guestrooms, and only ballroomsCreate documents throughout the entire sales process (proposals, estimates, formal contracts based on individual client's needs, banquet event orders, conference resumes, create Delphi Diagraming floor plans)Create and manage group bookings, accounts in software involved in the sales processEnter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales processPlan all aspects of the events to include sales phase, planning phase, event phase and after the event phaseServe as the point of contact for clients and communicate with them by phone and email to provide a timely response to questions and requestsAnswer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events)Initiate sales calls, follow up on qualified leads, identify and influence decision makers and conduct sales presentations and site visitUnderstand the customer site visit process, including preparing guestrooms & event space for the siteBuild creative menus and design floor plans for eventsHandle requests from clients that are necessary to facilitate their function successfully, confirming electrical, internet, telecommunications, audio-visual and exhibition requirements based on discussions with clientsGenerate business via direct face-to face sales calls, telephone, and written correspondence, including walk in inquires and site inspectionsAct as a liaison between client and internal hotel personnel to ensure maximum guest satisfactionManage monthly financial statements, billing, forecasts and budgetsBe available as requested for special duties dictated by clients needs or those of the hotelGather materials and assemble information packages (e.g., brochures, promotional materials)Actively participate in qualifying and soliciting new accounts with a focus on bringing new businessRe-solicit non-deployed realized opportunities, including turndowns, lost opportunities, and actualized business when appropriateManage successful relationship with existing client, building strong network with potential customersActively participate in daily meetings and ongoing team projects as well as attend BEO meetings, Daily Huddles, Resume Meetings and Departmental MeetingsParticipate in community and hotel networking eventsPerform special projects and other responsibilities as assigned, and participate in task forces and committeesVisit neighborhood target and local small business accounts and coordinate follow up effortsPrepare a variety of weekly and monthly Sales reports within a specified timeframePromote awareness of brand image internally and externallyHandle customer care issues and as necessary, refers them to the appropriate ownerPerform general office duties to support Sales & Catering (e.g., filing, sending emails, answering the phone, faxing, copying, writing cards, delivering amenities, assisting guests whenever needed outside of sales department scope of work)Professionally represent the property at all business development events and participate in industry events outside of regular business hours when requiredProfessionally represent the property in all written and verbal correspondence with clients and coworkersProvide a high level of customer service at all timesREQUIREMENT/EXPERIENCE:Minimum 3 years Sales and Catering experience.Previous leadership experience within a similar role requiredUniversity/College degree in related discipline if preferredExcellent communication skills, both written and verbalStrong interpersonal and problem-solving abilitiesMust work well under pressure. Adapt schedule with approval from supervisor(s) to service the needs of the business. Position requires attendance of functions including weekends, holidays or evening hours.Follow all company policies and proceduresEmpathy towards your customers and colleaguesMove, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.Perform other reasonable job duties as requested by the management teamKnowledge/experience with Opera Cloud and Delphi diagramming an assetLord Nelson Hotel & Suites recognizes our employees as essential to our success and value diverse skills. From frontline staff to management, we offer excellent opportunities for career growth, as well as employer-provided medical benefits and other incentives. We are looking for new talent to join our dynamic team that is setting the standard of excellence in the hospitality industry.