Job Title

Kelly has partnered with one of Canada's top 5 banks to recruit for a Operations Officer (Deal Release Officer) contractor in Mississagua.Job ID: 55452Job Title: Operations Officer II (Deal Release Officer)Duration: Jul. 7/25 to Jul. 6/26Hours: Mon-Fri, 7am to 8pm variable shifts in between those hours Candidates need to be flexible to adapt to changing hours/shiftsPay Rate Range: $21.00 - $23.50/hourLocations: Hybrid, onsite twice a week - Mississauga ON, L4W 5P3Job Description:Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations and Business Services function. May contribute to analysis/reporting on critical projects or special initiatives that strengthen our operating model/processes and elevate service quality.CUSTOMER:Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintainedIdentify opportunities to improve service deliverySupport partners with incoming transactions, validating information as needed to perform adjustments within authority levelsInteract with partners by responding to requests in an effective and timely mannerSHAREHOLDER:Prioritize and manage own workload to meet Service Level Agreement (SLA) requirements for service and productivityUnderstand internal and industry regulations and trends, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/proceduresConsistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriateSupport the timely and accurate completion of business processesActively review internal processes/activities and provide ideas for process improvementInvestigate and escalate non-standard or high-risk activities as appropriateAdhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)MUST HAVE:Operations experienceDocumentation review experienceReal estate sector experienceData entry experienceExperience working with internal partnersNICE TO HAVE:Sales backgroundBilingual FrenchEDUCATION:Undergrade degree preferred