Job Title

Softtek Integration Systems, Inc. is seeking an experienced Infrastructure Support Engineer at Toronto, Ontario, Canada. This is a Full-time positionEducation/Certifications: Education: University Degree in Computer Science, Information Technology, or a related field. Certifications: ITIL V3 & ITIL V4 Preferred Certifications: CompTIA A+ Office 2016 Office 365 General Technical Knowledge: IT Infrastructure management (network equipment: routers, switches, modems, access points, IP phones, cabling) Microsoft Intune (software deployment, policy management, Autopilot) Proprietary Brokerage Software: CBSA, CBP, Candata, Cargowise Hardware (Laptop, Desktop, Printer) troubleshooting and maintenance Shipment logistics management (FedEx, Purolator) IT Asset management (CMDB, Azure, Intune, Active Directory) Service Now modules Change/Incident Management, knowledge base, Integration with Copilot. Formal Customer Service Training Experience Requirements: General Experience: Minimum of 5 years IT experience, including customer support, customer service. End-User Support & Issue Resolution: Office 365 Support: 3 years Uniflow Printer System: 3 years Nitro PDF usage: 2 years VMware Horizon (Virtualization Tools): 4 years RightFAX troubleshooting: 5 years VPN clients (Zscaler): 5 years ServiceNow for ticketing and issue resolution: 2+ years Asset Management & Inventory Control: Asset tracking/documentation (CMDB, Azure, Intune, AD): 3+ years Image testing/debugging with MDT: 5 years MDT reimage/image deployment: 5 years Governance on Asset Management: 3+ years Hardware Deployment & Maintenance: General hardware troubleshooting (laptops, desktops): 5 years Laptop hardware maintenance: 5 years Printer maintenance and troubleshooting: 5 years Peripheral device troubleshooting (monitors, keyboards, mice, RAM modules): 5 years Screen repairs and replacements: 5 years Hardware cleaning and preventive maintenance: 5 years Collaboration: Microsoft Teams software integrations/deployment: 3 years SharePoint: 5 Years ServiceNow Knowledge Management (KB articles creation, revision, approval): 4 years VIP & Executive Support: Experience providing VIP IT support: 3+ years working with High Profile clients. Incident & Change Management: Change management implementation and documentation: 5 years Problem management and resolution: 5 years Root Cause Analysis (RCA) management and documentation: 5 years Infrastructure & Onsite Support: Network troubleshooting, office setup/relocation Meeting Room setups (Cisco WebEx, Teams Voice, Microsoft Rooms, Lenovo HUB) Office 365 detailed troubleshooting (plugins, installers, Excel formulas, macros) Shipment Services & Logistics Management: FedEx and Purolator processes (label creation, tracking, complaints management): 5 years Proprietary and Specialized Software: Candata & Cargowise Intune Software Deployment & Management: Software updates, patch management, configuration deployments Autopilot usage: 1+ years PowerShell and Batch Scripting Implementation & Behavioral Expectations: Proactive troubleshooting, clear documentation, and standardized processes. Strong interpersonal and communication skills. Commitment to continuous learning and staying updated with IT trends. Compliance with company IT policies and industry best practices.