Job Title

Job Type: Full-TimeWage: $120,742 annuallyThe Gateway to Your FutureWith a combination of outstanding business acumen and hands on understanding of casino operations, the General Manager assumes complete accountability for the financial, operational, customer and human resource objectives of all site operations and facility maintenance.Using a positive and involved team attitude, this position provides leadership and is instrumental in: creating a customer centric culture, developing and executing strategic, operational and policy initiatives to enhance the financial contribution and effectiveness of casino operations.In addition, the General Manager will ensure Gateway is in full compliance with provincial regulators relating to casino transactions.We ProvideFull benefits package for full-time employeesRetirement savings planExciting, supportive and fun work environmentFamily and friends discounts on travel, tech, food, beverage, and fitnessDevelopment and training opportunitiesKey ResponsibilitiesResponsible for Profit and Loss accountability for Casino Operations based on approved board budgets.Maintains a thorough knowledge of local markets and implements initiatives to aggressively grow market share.Manages all cost elements within the departments, particularly labour efficiency, to maximize profitability.Manages recruitment, training and staff development to enhance the strength and effectiveness of staff and managers ability to achieve strategic and operational objectives.Develops and implements initiatives and promotional activities through gaming, restaurant, and other elements to drive revenue growth. Collaborates with Marketing to execute promotional plans and maximize customer traffic.Leads best practice implementation with regard to casino operations.Executes strategic initiatives including gaming floor layouts, product mix, implementation of new products and yields management for both tables and slots.Steers customer service training within the facility and provides guidance to managers to ensure the delivery of operational excellence to all customers.Ensures excellence in customer service delivery for all departments.Liaises with gaming regulators and facility management to ensure operations are maintained (where applicable).When required, act as a Casino Shift Manager and performs other administration duties.What You Bring5 years of gaming experience2 years of experience in a management rolePost-secondary education in business, commerce, hospitality or related fieldAbility to lead operational changeStrong experience in gaming management operationsProven leadership skills u2013 able to direct and supervise staffExcellent written and verbal communication u2013 including ability to write external submissionsSolid customer service skillsExcellent problem solving skillsDemonstrate and promotes teamwork in the workplaceAdept at Microsoft Office applicationsMust be willing to work reasonable overtime as business needs requireWhy Work for Us?Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halleyu2019s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at See for yourself what itu2019s like to be on a team that values your vision, skill and energy.Apply Now!Not the right fit this time? Follow us on our careers social media pages!Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know. #J-18808-Ljbffr