Job Title

Business Development Product Manager Maple Care Division On-site | Concord, ON | Full-Time Compensation: $70,000$100,000About Maple Air At Maple Air, were not just in the HVAC businesswere reimagining what comfort, care, and customer experience should look like. We specialize in smart, streamlined solutions for residential and commercial heating and cooling needs.Now, were hiring a Business Development & Product Manager to lead one of our most important growth engines: Maple Care, our subscription-based maintenance and protection program. This role is your opportunity to shape and scale a division with significant growth potential.Role Overview As the Business Development & Product Manager for Maple Care, you will oversee the growth, execution, and performance of our recurring revenue maintenance and protection plans across residential and commercial clients.This is a hands-on leadership role that blends strategy with daily operations. Youll drive business growth, improve customer satisfaction, and lead the integration of technology and automation into the full customer journey.Key ResponsibilitiesStrategy, Leadership & ExecutionDevelop and execute business development strategies to grow Maple Cares recurring revenue.Identify new service enhancements and product innovations to improve retention and program value.Lead go-to-market, marketing, and pricing initiatives in partnership with internal and external teams.Track and report on KPIssign-ups, cancellations, renewals, revenue, technician conversion, and satisfaction.Customer & Operations ManagementActively promote Maple Care to new and existing customers.Oversee the full customer lifecyclefrom booking and service to follow-up and feedback.Conduct service quality audits to ensure consistent delivery and adherence to Maple Care standards.Maintain a high standard of communication and client experience across all interactions.Technology & AutomationChampion the use of AI, CRM enhancements, and automation tools to optimize efficiency.Maintain accurate databases, dashboards, and reports for business insights.Work with operations and product teams to elevate the digital journey of the Maple Care program.Team Collaboration & SupportCollaborate with Service Manager, Dispatch, and Technicians to ensure seamless execution.Contribute to technician training and field process improvements.Coordinate with supply chain teams to ensure readiness of parts/tools for Maple Care service calls.Support wider company initiatives as needed, contributing to a unified, high-performing team.What Were Looking For5+ years in business development, product management, or service operations3+ years leading cross-functional teams and driving executionProven ability to scale programs with a balance of strategic thinking and operational disciplineExperience working in a subscription-based, service-driven, or recurring revenue business modelStrong communication, reporting, and stakeholder collaboration skillsFamiliarity with HVAC, field service operations, or CRM platforms is an assetbut not requiredPerformance ExpectationsOwn both the strategy and daily execution of Maple CareBring a results-oriented mindset and lead by exampleContinuously improve processes and challenge the status quoWhy Maple Air? We move with purpose, build with intention, and believe that simple is powerful. Join us and take full ownership of something meaningfulwhile helping homeowners and businesses stay comfortable, protected, and cared for.Apply now through LinkedIn or contact our team to learn more.