Spirit of the Position:Victoria International Airport (YYJ) is seeking a hands-on and experienced Site Parking Manager to oversee all aspects of our curbside and parking operations. This is a leadership role ideal for someone who thrives in a fast-paced, customer-facing environment and is passionate about operational efficiency, team development, and excellent service delivery.Key Responsibilities:Operations Management:Provide full-time, on-site leadership of all parking and curbside operations at YYJ.Manage day-to-day functions of Lot 1, Lot 2, Short-Term, Employee parking, overflow lots, and curbside areas.Monitor equipment functionality (Skidata, Flowbird, LPR, pay stations) and ensure quick issue escalation.Maintain safe, efficient traffic flow and ensure adherence to YYJ parking and curbside protocols.Staffing & Supervision:Hire, train, schedule, and supervise Lot Attendants, Cashiers, Curb Management Officers, and support personnel.Ensure consistent and compliant staffing coverage, especially during peak travel periods and holidays.Maintain shift schedules, employee records, and ongoing training compliance.Coach and evaluate staff performance while fostering a positive and accountable work culture.Customer Service & Complaint Resolution:Act as the primary escalation point for customer issues, complaints, or disputes.Oversee the complaint resolution process and maintain a detailed log for review with VAA.Promote customer-first values, accessibility, and professionalism across the team.Reporting & Financial OversightEnsure timely submission of all required reports, including:Weekly revenue statementsMonthly reconciliation by lot and payment typeStaff hours and schedulingIncident and enforcement reportsOversee compliance with revenue handling procedures and support periodic audits.Innovation & Continuous Improvement:Identify and propose improvements to operations, layout, staffing, enforcement, and customer service.Support VAA goals around sustainability, accessibility, digital innovation, and curbside efficiency.Qualifications & Experience:35 years of operational management experience in parking, transportation, or aviation environments.Demonstrated leadership experience in a high-volume, customer-facing role.Knowledge of parking systems (PARCS, LPR, mobile payment apps) and enforcement processes.Familiarity with airport operations or curbside/traffic management is a strong asset.Fluent in English (spoken and written); French language ability is an asset.Legally eligible to work in Canada.Work Environment & Physical Demands:This role is fully outdoors and requires working in all weather conditions, including rain, snow, high winds, extreme cold, and heat.Regularly conducts outdoor inspections and staff check-ins in all weather conditions.Must be available to respond to operational issues during early mornings, evenings, or weekends as needed.Ability to lift, push and pull at least 10 pounds.Ability to stand and walk for a during of 1-2 hours at a time.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.FLSA Status: ExemptLAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.LAZ Parking participates in E-Verify.
Job Title
Site Parking Manager