Job Title

Job Description:We are seeking a proactive and customer-focused IT Support Specialist to join our team. In this role, you will be responsible for delivering high-quality technical support to end-users, ensuring swift resolution of issues, and promoting a self-sufficient IT environment. You will play a key role in managing the internal knowledge base, offering user training, and supporting various IT systems including hardware, software, and networking.Key Responsibilities:Knowledge Base Management: Develop and maintain an up-to-date knowledge base of common IT issues and resolutions to provide users with easily accessible self-help resources.User Guidance & Enablement: Provide one-on-one or group guidance and training sessions to educate users on common IT tools and solutions, promoting user confidence and self-sufficiency.Issue Resolution: Respond to and troubleshoot technical issues reported by end-users, addressing problems related to hardware, software, networking, and IT systems in a timely and professional manner.Software Support: Assist with software installation, configuration, updates, and issue resolution, ensuring that applications are running effectively and securely across the organization.Continuous Improvement: Analyze service trends and feedback to identify recurring issues and recommend improvements that enhance the overall IT support experience and system performance.Qualifications:Proven experience in IT support or help desk environments.Strong knowledge of operating systems (Windows, macOS), Microsoft Office 365, and common enterprise applications.Familiarity with IT ticketing systems and knowledge base platforms.Excellent problem-solving and communication skills.Ability to translate technical information into easy-to-understand guidance for users.Commitment to continuous learning and process improvement.