Mier Temporary Staffing is hiring!Job Title: Customer Service Representative (CSR) Software Sales ForceLocation: Peel Region, ON (Office-based)Job Type: TemporarySalary: $19.00-$20.00/hourWorking Hours: 8:00 AM 4:30 PM (Monday to Friday)Our client, in Peel Region, is seeking a dedicated and detail-oriented Customer Service Representative (CSR) to join their team.Job Description:This is a fantastic opportunity for an individual with 1-2 years of experience in customer service or software sales, who is eager to grow and learn within a dynamic environment.Key Responsibilities:Provide exceptional customer support through various channels (phone, email, chat) for inquiries related to software products and services.Assist customers in navigating and troubleshooting software solutions, ensuring a seamless experience.Manage customer accounts, track inquiries, and resolve issues in a timely and efficient manner.Collaborate with the sales team to help identify opportunities for upselling or cross-selling based on customer needs.Maintain accurate records of customer interactions and product issues in the CRM system.Troubleshoot and resolve issues related to software usage, escalating complex problems as necessary.Stay up-to-date on product features and updates to provide accurate information to customers.Qualifications:1-2 years of experience in customer service, ideally in a software sales or technical support role.Strong attention to detail and problem-solving abilities.Excellent communication skills, both written and verbal.A proactive mindset, with the ability to work independently and in a team environment.Willingness to learn and grow within the company.Ability to multitask and manage time effectively in a fast-paced environment.What We Offer:Competitive pay.Long-term career growth opportunities within a supportive team.On-the-job training and development.A positive and collaborative work environment.If you meet the above qualifications, please submit your resume. Please note that while we appreciate all applications, only those being considered will be contacted.
Job Title
Customer Service Representative