Job Title

The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making Peoples Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day every day. Note: Full-service Long-Term Care (LTC) siteOur General Managers are accountable to:Manage Talent:Lead an interdisciplinary team of Managers, Sales Consultants and front line employees;Build a strong team: sources, selects and onboards key talent;Actively plan for succession;Develop employees: coaches and manages performance.Drive Results:Expect personal accountabilityRecognize and rewards resultsEnsure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational RiskLead and Influence:Lead culture;Engage employees.Ensure Commitment to Service Excellence:Apply service standards to decision making;Align with our RESPECT values;Communicate the importance of looking through the lens of the customer.The ideal candidate will possess:Experience in the LTC (Long-Term Care) sector, Retirement Living, Hospitality, or a related field.Minimum of 3-5 years experience in a leadership role;Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;Demonstrated decision-making, problem-solving, and budget management skills.