Job Title

The Bilingual Director must be willing to participate in cross functional problem solving and process improvement efforts to understand, document, and improve current procedures focused on, lowering costs, increasing efficiency, decreasing risk, and increasing profits to continually improve all aspects of organizational performance. About the Role Functioning as a core member of the Leadership team to provide guidance and leadership to Management and advise Leadership team to assist in helping the company achieve its strategic goals and objectives as well as increases in operating performance the Director will: Responsibilities Oversee the efficient and effective day-to-day operation of the organization Will be required to work with multiple Client accounts Identify, assess and inform the Leadership team of internal and external issues that affect the organization or its people (clients, staff, management etc.), property, finances, goodwill and image and implement measures to control risks or resolve the issue Ensure that the operation of the organization meets the expectations of its stakeholders Develop and implement an operational plan which incorporates goals and objectives that work towards the strategic direction of the organization Monitor the day-to-day delivery of the programs and services of the organization to maintain or improve quality and ensure that the programs and services offered by the organization contribute to the organization''s mission and reflect the priorities of the Company Establish a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations Implement a performance management process for all staff which includes monitoring the performance of staff on an ongoing basis and conducting an annual performance review Coach and mentor staff as appropriate to improve performance Discipline staff and sub-contractors when necessary using appropriate techniques; terminate when necessary using appropriate and legally defensible procedures Identify and lead new business opportunities, oversee the development of fundraising plans and write funding proposals to increase the funds of the organization Qualifications Bachelors degree in business or related field is preferred but not required Prior Management experience in the janitorial industry at a Senior Management Level Required Skills Excellent interpersonal communication skills including negotiation, problem resolution and presentation skills as well as proficiency in MS Office products a must (Excel, Word, Outlook and PowerPoint) Detail-oriented with excellent organizational skills Analytical skills, including demonstrated skills to reconcile financial data and metrics, prepare reports, and read technical manuals are necessary Adaptability and willingness to be flexible, versatile and/or tolerant in a changing work environment while maintaining effectiveness and efficiency Able to speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques. Bilingualism is required (English and French) Ability to anticipate, understand, and respond to the needs of internal and external clients to meet or exceed their expectations within the organizational parameters Ability to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness Positively influence others to achieve results that are in the best interest of the organization Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem. Must pass all pre-employment screening and complete background check (criminal, prior employment) Must be able and willing to days / evenings / weekends and be available for on-call / standby and emergency call-outs as they arise.