Job Title

Basic Qualifications:At least 2-3 years of work experience preferably in the Financial Services industryExperience working with G Suite applications, including Google Sheets, Google Docs and Google SlidesFrench/English Bilingual (required)Strong time management skills across a variety of deliverables. Ability to prioritize, multi-task and take action quicklyPreferred Qualifications:Experience in the Financial Services Industry, including experience in Fraud and credit bureau disputesExperience with Quality Assurance, or Compliance, or MonitoringStrong knowledge of Fraud and/or Servicing and/or Loss Mitigation processesAbility to create and document clear, concise, and inclusive observations that are conducive to agent success in delivering a positive customer experience.Excellent communication: written, verbal and presentationAbility to train and present material to internal stakeholders and external partiesAbility to work effectively as a team with various personality styles, competing priorities both virtually and interpersonally