Job Title

About HearingLife CanadaHearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.Across Canada, HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision, To help more people hear better.Client Service Administrator:Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a people-first attitude which focuses on client centered care? If you are passionate about utilizing your skills to change clients lives then we would love to hear from you!How Youll Make An ImpactAs an integral member of our team, youll create a welcoming environment for our clients, providing them with exceptional service every step of the way. Youll foster positive relationships with both clients and colleagues, making sure every clients hearing journey is smooth and enjoyable.Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care. Youll greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.Clinic Maintenance: Keep our clinic looking its best! You'll organize and tidy the client waiting areas and ensure supplies are stocked and ready.Administrative Support: Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. Youll handle basic hearing aid maintenance, help with events, and support local promotions.Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure smooth financial operations.What You Bring2+ years of customer service experienceStrong organizational skills and ability to manage multiple prioritiesExperience in Microsoft excelWhat We OfferCompetitive compensation packageGenerous paid time off including 10 days vacation and 10 wellness daysRRSP MatchingHealthcare and Dental for yourself and dependentsAccess to ongoing training and developmentCorporate discounts through perkopolis and discounted rates to GoodLife FitnessEqual OpportunitiesAt HearingLife, were committed to fostering an inclusive and diverse workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Should you require an accommodation throughout the interview process please do not hesitate to reach out to a member of our Talent Acquisition team today.#LI-Onsite #LI-AP4 #Hearinglife_Canada