About WondershareWondershare Canada employs over 50 technology-loving marketers, video makers, animators, and designers who are highly energetic and fully dedicated to Wondershare.Our mission is to build technology and software products that make every idea achievable for the new generation of creatives. And we empower our Canadian team to take on the most creative challenges to make this possible.Role OverviewThe Community Account Manager plays a key role in onboarding, engaging, and supporting contributors within Filmoras creative community. Beyond managing the daily operations of Discord and creator engagement, this role works closely with user research and creative leads to ensure community content direction is aligned with real user needs. It also establishes a structured feedback loop with contributors to help inform continuous product and platform iteration.Key ResponsibilitiesSupport contributor onboarding, ensuring new contributors understand content standards and integrate into the communityManage the Discord creator community, including structure, daily engagement, rules, and content rhythmsPlan and execute community events (e.g., challenges, showcases, feedback sessions) to boost participation and connectionIdentify and grow core contributors, establishing a stable, high-value creator baseCollaborate with user research and creative direction teams to ensure content plans reflect actual user and creator needsEstablish a contributor feedback mechanism to collect suggestions, pain points, and needs from the creator communitySummarize feedback and participation trends to support platform iteration and product optimizationTrack and report on community health metrics, including contributor activity, retention, and engagementQualifications & Skill Requirements2+ years in community operations, creator support, or Discord-based community managementFamiliarity with onboarding processes and feedback-driven iteration workflowsAbility to collaborate with user research, content strategy, and design teamsStrong communication and empathy when working with creatorsProficiency in English; Chinese communication ability is a strong plus
Job Title
Community account manager