Job Title

Currentware is looking for a talented Customer Success Manager to join our growing team. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business revenue potentials, and minimize churn rates.Were excited to be able to offer the successful candidate the opportunity to bring improved process and efficiency to our happy, loyal, and expanding customer base.Responsibilities include supporting customers as they transition from sales prospects into paid, building close relationships that often last beyond any one call or transaction. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.Were looking for someone toOnboard new clients with our tech support teamEstablish clear client retention goalsBuild and maintain meaningful relationships with our customersIdentify and deliver on opportunities that drive revenue through account expansion and growthConnect via emails, phone calls and zoom to understand how they are using CurrentWareLeverage product expertise to identify customer challenges and deliver tailored solutionsReview customer complaints and concerns and seek to improve the customer experienceWork with the Sales & Support teams to ensure a cohesive customer experienceManage the renewals process alongside our operations and billings managerYour day to day will likely include:Calling and emailing customers of the CurrentWare SuiteReaching out to existing customers who are of a higher propensity to expandWorking with our Sales team to identify/schedule new product/feature demosWorking with the Product team to provide Voice of the Customer input into future product release.Working with our Support organization to help resolve customer issues in a timely mannerCommunicating with operations and billing to facilitate quote processing and payment collectionSpending time on strategic projects, thinking of ways to improve efficiency, proiritize churn minimization, and provide continued value to our expanding customer baseQualifications & Experience:Proven experience as a Customer Success Manager or in a similar customer-facing role at a technology companyHands-on experience managing a customer portfolio and driving value through excellent customer engagementProficient in using CRM systems, preferably ZohoSkills & Competencies:Strong communicator with the ability to build and maintain positive business relationshipsHighly organized, accountable, and detail-orientedAnalytical mindset with excellent verbal and written communication skillsExperience Level: This is a Mid-Level role. The ideal candidate will have 46 years of relevant experience in customer success, account management, or other customer-facing positions within a tech environment.Why work at CurrentWare?Make a Real Impact: Join a lean and agile team where your ideas and contributions directly shape the customer experience and the future of our products.Stable and Growing Company: Be part of a profitable, founder-led company with a new CEO focused on accelerating growth and scaling operations.Fully Remote, Canada-Based Team: Enjoy the flexibility of working from anywhere in Canada while staying connected with a close-knit, collaborative remote team.Innovative, Customer-Driven Product: Help customers succeed with powerful on-premise software used by organizations worldwide to manage productivity, security, and compliance.Supportive Team Culture: Work alongside passionate, down-to-earth teammates who are focused on learning, problem-solving, and growing togetherThis role will report directly to the Head of Customer SuccessJob Types: Full-time, PermanentCompetitive Salary + Bonuses/Commission for meeting or exceeding targetsWe are a fully remote company, and will hire the most suitable candidate within Canada.