Job Title

The company:At Shipday, we are arming the rebels in local delivery space. Shipday's mission is to democratize access to easy, affordable local delivery solutions for small businesses all over the world. Shipday is transforming the way local merchants do business in a world increasingly driven by e-commerce. Since 2020, shipday has powered millions of deliveries in 100+ countries globally.The Role:As a Customer Success ManagerShipdays version of an Account Manageryoull be the main point of contact and advisor for our most impactful customers. From onboarding to expansion, youll build relationships, ensure product adoption, provide support and drive measurable results across a wide range of customer types.What you will do:Own a book of high-impact accounts using Shipday at scaleGuide customers through onboarding, activation, and ongoing growthCollaborate with Sales, Product, and Support to deliver a unified customer journeyDrive product adoption through data insights, enablement, and trainingIdentify upsell and expansion opportunities, and help customers unlock more valueTrack account health and proactively address risks and blockersCollect and share customer feedback to help inform product roadmap and support strategiesContribute to customer education content and scalable playbooksRequirements:3+ years of experience in Customer Success, Account Management, or SalesProven ability to build relationships and manage a portfolio of important customersHigh technical aptitude and curiosityyou learn tools fast and explain them simplyStrong organizational and communication skills in a fully remote work environmentAbility to prioritize effectively in a fast-changing, high-growth startupTrack record of hitting goals for retention, upsell, or NRRAct with a sense of urgency and get things done. Bachelor's degreeWhy join Shipday:Be part of a mission-driven company making local delivery better for everyoneFully remote team with flexible work hours Competitive compensationClear path to make a real impact with a fast-growing global customer baseSupportive, smart, and fast-moving team that values ownership and innovation