Job Title

Currentware is looking for a talented Customer Success Manager to join our growing team. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business'' revenue potentials, and minimize churn rates. We''re excited to be able to offer the successful candidate the opportunity to bring improved process and efficiency to our happy, loyal, and expanding customer base. Responsibilities include supporting customers as they transition from sales prospects into paid, building close relationships that often last beyond any one call or transaction. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner. We''re looking for someone to - Onboard new clients with our tech support team - Establish clear client retention goals - Build and maintain meaningful relationships with our customers - Identify and deliver on opportunities that drive revenue through account expansion and growth - Connect via emails, phone calls and zoom to understand how they are using CurrentWare - Leverage product expertise to identify customer challenges and deliver tailored solutions - Review customer complaints and concerns and seek to improve the customer experience - Work with the Sales & Support teams to ensure a cohesive customer experience - Manage the renewals process alongside our operations and billings manager Your day to day will likely include: - Calling and emailing customers of the CurrentWare Suite - Reaching out to existing customers who are of a higher propensity to expand - Working with our Sales team to identify/schedule new product/feature demos - Working with the Product team to provide ''Voice of the Customer'' input into future product release. - Working with our Support organization to help resolve customer issues in a timely manner - Communicating with operations and billing to facilitate quote processing and payment collection - Spending time on strategic projects, thinking of ways to improve efficiency, proiritize churn minimization, and provide continued value to our expanding customer base Qualifications & Experience: - Proven experience as a Customer Success Manager or in a similar customer-facing role at a technology company - Hands-on experience managing a customer portfolio and driving value through excellent customer engagement - Proficient in using CRM systems, preferably Zoho Skills & Competencies: - Strong communicator with the ability to build and maintain positive business relationships - Highly organized, accountable, and detail-oriented - Analytical mindset with excellent verbal and written communication skills Experience Level: This is a Mid-Level role. The ideal candidate will have 46 years of relevant experience in customer success, account management, or other customer-facing positions within a tech environment. Why work at CurrentWare? - Make a Real Impact: Join a lean and agile team where your ideas and contributions directly shape the customer experience and the future of our products. - Stable and Growing Company: Be part of a profitable, founder-led company with a new CEO focused on accelerating growth and scaling operations. - Fully Remote, Canada-Based Team: Enjoy the flexibility of working from anywhere in Canada while staying connected with a close-knit, collaborative remote team. - Innovative, Customer-Driven Product: Help customers succeed with powerful on-premise software used by organizations worldwide to manage productivity, security, and compliance. - Supportive Team Culture: Work alongside passionate, down-to-earth teammates who are focused on learning, problem-solving, and growing together This role will report directly to the Head of Customer Success Job Types: Full-time, Permanent Competitive Salary + Bonuses/Commission for meeting or exceeding targets We are a fully remote company, and will hire the most suitable candidate within Canada.