Job Title

Position: Director, Ticket Sales & ServiceReports to: VP, Ticket & Premium, Sales & ServicePosition SummaryThe Director, Ticket Sales & Service for Canucks Sports & Entertainment (CSE) in beautiful Vancouver, British Columbia will be a big dreamer with a growth-oriented team focused mindset on revenue maximization and development of CSE's ticket sales team and the next leaders within sports & entertainment. This role is responsible for overseeing the development and implementation of departmental strategic plans and supporting tactical and operational plans for the ticket sales and service of all in-bowl seating for the Vancouver Canucks NHL Hockey Club.This Role Will Focus On(Other duties may be assigned as required)Works with the VP, Ticket Sales & Service, and in collaboration with the Sr. Manager, Premium Sales & Experience, to evolve Canucks Sports & Entertainments strategic plan to maximize revenue from ticket sales. This plan will include designing new revenue streams and product innovation, pricing and product optimization, new experience development, and development of sales, experience and retention strategies and tactics.Create a team-focused, high-energy sales culture emphasizing training, development, and consistent feedbackProvides leadership to multiple direct reports who lead the ticket sales and service teams, Ticket Centre and ticket operationsWorks with leadership within Ticket Sales, Premium Sales, Member Experience, Premium Member Experience, & Vancouver Warriors to ensure that members of each team is equipped with information on all products and processes to ease access of full menu sales & serviceWorks with Manager, Ticket Sales & Team Lead, Membership Experience to develop and implement service excellence initiativesIdentifies potential new team members and leads effort to coach and develop all staff and create our next generation of leaders. Directs recurring internal sales trainingContinues to build on existing relationships with major clientsDevelops new relationships with high level prospectsMonitors all seating availability on a game-by-game basisCoordinates segmented marketing efforts and single-game sales efforts with Marketing teamWorks closely with Canucks Sports & Entertainment executive team and ownership on initiatives that significantly affect the budget of strategic objectives of the organizationReports sales results and forecasts to Canucks Sports & Entertainment leadership dailyActively monitors all elements of the sports, entertainment, leisure and service industries for inspiration from best practices that can be utilized in our businessServes as a committed and responsible member of the companys Leadership teamExperience & QualificationsBachelors degree in business or a directly related studyMinimum of five years leadership experience at a senior level in a high energy ticket sales and service environment, preferably in a professional sports league (i.e. NHL, NBA, NFL, NLL etc.)Demonstrated directly related experience developing highly effective ticket sales strategies without losing focus on premium serviceAssertive, action-oriented individual possessing a high degree of initiative and known to have the knack for getting things doneCommitted to a vision of service that will thrill fans and provide an ultimate fan experienceExceptional customer service acumen and interpersonal communication skills.Proven ability to build, motivate and lead teamsSuperior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners.Excellent planning, organizational and problem-solving skillsAbility to handle conflicting deadlines and prioritizeVancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.This position will remain open until filled. #J-18808-Ljbffr