Job Title

Are you ready to join Canada''s most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products. Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores. **Summary:** The Automotive Back Parts Window Associate works in a fast-paced auto service environment and supports Automotive Licensed Technicians in locating and providing the right parts for auto repairs in the Automotive Service Centre. This role involves the use of a computerized automotive parts and service look up systems, which includes estimates for repair orders, ordering, controlling and maintaining inventory accuracy. **Main Responsibilities and Tasks:** Responds to and handles internal and external customer inquiries, request and concerns in a timely manner. Ensures that the Automotive Service Centre team maximizes the customer experience by sourcing, stocking and providing timely and correct vehicle components as requisitioned by the customer and/or Licensed Automotive Technicians. Serves Licensed Automotive Technicians and processes their requests for parts and tires. Liaises with Automotive Service Centre staff to inform immediately of all received parts and tire orders. Follows established procedures regarding the ordering and sale of parts and tires for the Automotive Service Centre. Verifies correct vehicle information and parts and tires applications for look-up and ordering. Quotes parts and tire pricing and availability Locates products in the warehouse. Maintains and controls accuracy of inventory, including shop specialty tools. Verifies accuracy of all outside orders by matching product descriptions to product numbers. Walks their assigned sections to understand what needs to be accomplished on a daily basis. Restocks parts and tire areas with stock received. Tests and fills batteries. Operates the battery filling station as per training received. Liaises with Automotive Service Centre staff to ensure estimates are accurate and professionally formatted. Maintains housekeeping standards of workstations and inventory area and in service reception/work area. Stocks shelves in storage display areas. Secures warehouse area, parts and tire inventory from unauthorized persons. Processes returns, warranties and casting as required. Records lost sales. Reports stolen and damaged goods to management. Assists in back up for telephone calls. Participates in meetings and all training as required and listens to feedback to improve their own abilities. Complies with company, store, department and Automotive Service Centre policies. Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately. Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others. Completes other tasks, as required and as assigned by Management. **Requirements:** Demonstrated automotive subject matter knowledge and interest. Basic math and typing skills. Good working knowledge of automotive parts lookup system Ability to work under minimal supervision with computerized systems. Experience in a similar role in a Canadian Tire or Auto Service Centre is considered an asset. Certified in transportation of dangerous goods training would be and asset. **Required Skills and Abilities:** Strong orientation towards customer service excellence Strong belief in the Canadian Tire Values of honesty, integrity and respect. Ability to serve customers in a professional manner and to inspire their confidence and trust. Detail-oriented individual who completes tasks according to instructions and demonstrates responsibility for outcomes. Ability to work effectively in a fast-paced, customer-focused environment. Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals. Ability to plan and organize daily tasks. Effective written and oral communication skills. Ability to multitask, adapt and cope with challenging and changing situations. **Physical Demands and Working Conditions:** In compliance with the stores Health and Safety Policies and Procedures: Standing/walking for 8 hours Lifting and/or carrying of merchandise items, as required, frequent and unassisted basis. Merchandise items may vary in weight from light to heavy. Lifting and turning repeatedly throughout the shift. Lifting above the shoulder, from floor to shoulder and floor to waist. Going up and down a ladder while carrying merchandise. Walking and carrying things at the same time and pushing/pulling, as required. Twisting, turning, reaching and working above shoulder level. **Our offering includes** Competitive compensation and benefit package Potential for Profit Sharing Employee Shopping Discounts Flexible work hours Learning and Development opportunities Scholarships Reward and Recognition Program A culture of performance & accountability A supportive and positive team environment We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. Job Types: Full-time, Part-time, Permanent Pay: From $17.20 per hour Benefits: * Dental care * Extended health care * Life insurance * Profit sharing * Store discount * Vision care Schedule: * 8 hour shift Work Location: In person Application deadline: 2022-10-24