Company: Government of Alberta Job Information Job Title: Information Officer Job Requisition ID: 66071 Ministry: Forestry and Parks Location: Kananaskis Region Peter Lougheed Parks Discovery Centre, Kananaskis Visitor Information Centre and Elbow Valley Visitor Information Centre Full or Part-Time: Full-Time Hours of Work: Up to 36.25 hours per week Permanent/Temporary: Temporary Wage, Seasonal Scope: Open Competition Closing Date: Open Until Suitable Candidates Found Classification: Administrative Support 3 Salary: $22.00 - $26.77 per hour In addition to regular wages, regular Wage employees receive 11.2% in lieu of benefits and vacation leave: 5.2 percent of regular wage earnings instead of paid holidays 6 percent of regular wage earnings instead of annual vacation pay In addition to the regular wages and the additional pay in lieu of benefits and vacation, regular wage employees are entitled to shift premium pay: $3.25 per hour for weekends and holidays $2.75 per hour for evenings The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Albertas parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations. Are you looking for a great summertime employment opportunity to work in one of the Kananaskis District Visitor Information Centres? Do you have excellent customer service and communication skills to provide information to visitors to make sure they have the information they need to enjoy their Park experience? If so, apply today! We are looking to hire: Peter Lougheed Provincial Park 3 positions Kananaskis Visitor Information Centre 4 positions Elbow Valley Information Centre 2 positions This is a front-line customer service role that focuses on day-to-day operations of the larger Kananaskis Information Program, including handling visitor inquiries at the Visitor Information Centre, performing retail sales, issuing Kananaskis Conservation Passes, cash-in/cash-out procedures, compiling and posting Regional trail data from staff and users, editing data on the Alberta Parks website, and responding to requests through email, phone, social media, and mail. Highlights of responsibilities include but are not limited to: In-Person Information Services: Provide exceptional customer service as the first point of contact for day users and overnight campers, in person, at the booth at registration time or any time visitors have inquiries. Understand reserve.albertaparks.ca functions to register campers, update visitor information, and process payments or refunds using the system. Operate cash register and point of sale system. Manage a till float to ensure that staff are able to provide appropriate change to visitors at all times. Manage retail sales, orders, inventory, and stock. Daily opening tasks, closing tasks and ensuring location is open to the public during scheduled hours of operation. Participate in all required booth operations, including camper compliance, shower coin collection, group unit counts, and daily cleaning. Receive, respond to, and follow up with customer complaints. Learn and adhere to all pertinent policies, procedures, and protocols, including Occupational Health and Safety (OH&S) protocols, campground regulations, and Government of Alberta directives; understand emergency protocols to provide support to visitors and staff in emergency situations. Education and Information Services: Respond to in-person and telephone/email requests for information on area amenities and recreational activities. Advise the public of the various rules, policies, and regulations that apply within a Provincial Park. Stay up-to-date on relevant activities, opportunities, and conditions (trails, water, fishing, etc.) to provide to the public. Plan and deliver activities to support special events (such as Canada Day or Parks Day). Administrative Duties: Complete daily cash-outs and accurately enter data into Excel workbooks. Record and organize statistics for public visitation and demographics as required. Manage invoices and track expenditures: Place orders for supplies and retail inventory to ensure the proper supplies are available prior to periods of increased visitation. Qualifications Education and Experience: High School Diploma with preference for post-secondary education plus one year of customer service experience; equivalencies will be considered. Additional Assets to be successful in either role: Exceptional English language proficiency for verbal and written communication. Proficient computer skills (Microsoft Office, internet); Publisher and PowerPoint are also an asset. Assets: Experience or training in Tourism & Hospitality, Administration, Communications, Accounting, or Business and ability to provide exceptional Customer Service. Previous Alberta Parks experience and direct experience with Reserve.AlbertaParks.ca. Experience handling cash, credit and debit card transactions, computer usage, debit machines. Customer service, retail and cash-handling experience and/or administration experience. Previous supervisory/leadership experience. Familiarity with the campground operations and/or the area surrounding your park preferences; camping experience or knowledge of appropriate campground etiquette. Terms of Employment: Start of contract is variable, with some positions starting immediately and some not until April or June. End of contract is October 31, 2025 with possible extension into the 2025 winter season. Evening and weekend work will be required; premium is paid for these shifts. Access to reliable transportation to and from place of work. A valid Alberta Class 5 Drivers License is required. Final Candidates will be required to provide a standard 3-year Drivers Abstract prior to commencement. Prior to hire, recognized current intermediate Standard First Aid and CPR Level ''C''/AED Certificate will be needed. Adherence to Alberta Parks Uniform Policy. Positions may require some outdoor work in a variety of weather conditions. How To Apply: Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. Candidates are required to apply for a job online. Please visit more information. Closing Statement: This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates'' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. #J-18808-Ljbffr
Job Title
Information Officer