Job Title

Join us to co-create solutions for a better future! Job Details Helpdesk Technician Bilingual Helpdesk Technician - French Canadian Toronto, ON Posted: 3/31/2025 Job ID#: 60072 Job Category: Helpdesk Technician Position Type: Full Time Who we are For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. Stefanini is a privately held $1.5 B global technology provider offering Digital Workplace Services, Application Development, and Digital & Innovation solutions, including our own Stefanini Artificial Intelligence (SAI) platform. We have been recognized as a Visionary in the 2025 Gartner Magic Quadrant for Outsourced Digital Workplace Services. What will you do? Provide professional end-user support via telephone, email, and chat Provide restorative or maintenance actions to resolve end-user problems Respond to end-user problems based on standard procedures Track incidents and calls, including but not limited to, entering data into the database timely and accurately May be responsible for ensuring systems are configured properly Exceptional customer service skills What do you need to succeed? High school diploma or equivalent required Browser troubleshooting Mobility 0-1 years relevant experience Requires excellent customer service skills Solid foundation of personal computer experience Troubleshooting capability Overall knowledge of desktop productivity products Ability to work in a team environment Proven ability to remain flexible in a changing environment Attendance and schedule adherence are requirements of this position May require additional project-specific training. Provide necessary support as part of clients contract and purchase order renewal function Applies job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Exercises judgment within defined guidelines and practices to determine appropriate action Fluency in French Pay Range: Based on Experience #J-18808-Ljbffr