Job Title

Reports To: Senior Manager, Technology Operations and SupportAre you a self-starter and love helping people? Here is a great opportunity for you to grow with alarge and outstanding company. You can make a difference by being part of the Yum!Technology Support Team. Your primary role is to support Yum! restaurant employees viatelephone, email and online in response to technology incidents, service requests and how-toinquiries from initial contact to final resolution.This is a remote position working a flexible schedule.Key Responsibilities:Work a flexible schedule that includes days, evenings, weekends, and holidays to meet support and staffing needsProvide efficient and courteous customer service via telephone, email or onlineWork in a fast-paced environment to meet or exceed team and individual service targetsCollaborate with other support teams and/or partners to troubleshoot and resolve complex issuesAdhere to departmental processes and proceduresProvide process related training to users, as necessaryContribute to improve the maturity of operating processes and proceduresOther duties as assignedQualifications and Requirements:The ideal candidate will possess working knowledge and experience supporting a wide variety of hardware and software platforms, including POS servers and applications, cash registers, PINPADS, printers, POS peripherals, and mobile devicesTechnical College or equivalent work experience1-2 years of experience providing Service Desk and/or Technical Support ServicesStrong analytical skills and problem-solving skills, ability to take a problem and solve it in a quick and efficient mannerExceptional customer service skillsExcellent communication skills both verbal and writtenDetail oriented with excellent follow-up skillsAbility to handle highly confidential information/materialsAbility to manage high stress, demanding situations in a fast-paced environmentPositive, flexible, and self-motivated attitudeCan work independently as a remote extension of a larger teamExcellent organizational skills with the ability to manage time and multiple prioritiesFrench language skills, both written and verbal is an assetRestaurant, QSR and/or retail experience is an assetWhat makes KFC a great place to work?Our People. We invest in people capability above all else, with a proven track record ofdeveloping internal talent to leadership levels across the business both in Canada and globally.We want people with smart, heart and courage that have the opportunity to not just make impacttoday but to become leaders of the future.Our Culture. We are known for a culture that rewards and recognizes great effort, big or small,and providing the work life balance that is so important to staying inspired and engaged. Wedon`t just say it, we mean it – every Friday is a half day at KFC Canada! We will focus on yourpersonal development as much as your professional development to ensure you can bring yourbest self to work.KFC, part of Yum! Brands, is the world's most popular chicken chain and every day, we servemore than 12 million customers in more than 45,000 restaurants around the world. Ourcommitment to great food and service is the same commitment Colonel Harland Sanders hadwhen he founded the concept more than 55 years ago, and that's why KFC remains theworldwide leader in the category.KFC Canada is an Equal Opportunity Employer and Prohibits Discrimination and Harassment ofAny Kind. KFC Canada encourages applications from all qualified candidates. if you need accommodation at any stage of the application process orwant more information on our accommodation policies.