Job Title

Company descriptionAkitu is a rapidly growing company providing Dental Practice Management Software for dental clinics in Canada. With a core focus on innovation and mastering the user experience our software, Akitu One, brings a unique perspective for dentists to streamline their practice work.Job descriptionAs a Customer Support Team Leader, you will be the first point of contact for your team, leading, training and mentoring whilst overseeing all aspects of client communication, including data entry, answering the phone, outbound calling, receiving faxes and emails, writing documentation, providing training for clients and helping our clients to successfully and efficiently on-board Akitu One.You will work closely with our development team to support Users who are experiencing issues with our software, to resolve these issues promptly.Your primary goal will be to ensure that our users have a seamless and positive experience with our software. The ideal candidate will have a background in management or leadership role, customer service, software support, and technical understanding. If you are passionate about helping customers and technology, we encourage you to apply for this role.Primary ResponsibilitiesProvide mentorship, training and feedback to your teamOversee all operations of the Support TeamHandling complex queries and escalations from clientsProvide frontline support, answering inbound client calls and emails, greeting customers and provide excellent customer service for all questions or concernsBecome an expert in Akitu One to professionally and efficiently assist your team and our clientsProviding technical support and troubleshooting for software applications.Document and track issues in a ticketing system.Collaborate with the development team to resolve complex issues.Conduct software testing to identify and resolve issues.Provide training and guidance to users on software features and functionalityCoordinating the support team schedule to ensure all hours of operation are covered, to include Saturdays (you will be required to work Saturdays on rotation)Maintain a high level of customer satisfaction.Stay up-to-date with the latest software updates and industry trends.Qualifications & Core Competencies:High School Diploma, G.E.D. or equivalentStrong leadership/management skillsDirect frontline experience with inbound calls and customer emailsHigh degree of organizational skills with the ability to prioritize and multi-taskExcellent communication (verbal/written) and interpersonal skillsStrong computer knowledge and data skillsFlexible, self-motivated, and a quick learnerPersonable, patient and professionalDental experience is an asset, but not requiredBilingual (French Speaking) would be an assetLocation: This is a hybrid working role with the potential to become full time in office.Permanent position.Schedule: Monday to Friday, with Saturdays on rotationApply Today! Visit for more information!AKITU Inc.Job Types: Full-time, Permanent